Systems
The central hub for most all of our work
What is SaleForce?
Two Different clean desk buckets
What is Intro Call and Site Survey?
A Statement made when getting a call
What is Thank you for calling Ambia Solar Customer Support this is _____
After Introducing yourself
What is Customer Name and Address?
when someone needs work on their home
What is Home Upgrades?
When Setting tasks for Sales Reps and Gathering Critical Information to push an account through
What is Enerflo?
The Information Needed on a Utility Bill
What is Account Number, Premise Number and Meter Number?
The toughest rule for Customer Support to accept
What is never argue with your customers?
holding space before responding
What is Active Listening?
Customer name does not pull up when they call
What is Saving contact information?
One of our Major Lenders
What is EverBright?
The Major Photos Needed for a Site Survey
What is Main Panel, Attic Measurements, Meter, Meter Location, Photos of house?
The most critical part of accepting calls
What is being on que?
Customer is being rude and you feel you cant help
What is Team Lead Escalations?
you can find the sales rep phone number and other account information here
What is Opportunity?
Something Design needs.
What is Proposal Image?
These are sometimes needed but not always, so we always want to be sure.
What is HOI?
The time after a call before accepting the next one
What is notes then disposition?
You don't have an answer
What is asking Questions?
A utility that requires Homeowners Insurance
the connection between us and the customer
What is Genesys?
On every task you touch you will
What is Notes and Activity Review?
Someone is asking questions you dont know the answer to
What is place on hold and ask questions?
You should do this if a customer is upset
What is Empathize and Apologize?
You do this when you leave your computer and return
What is Post it in Team Chat?