The Wizard of Packages
This interface is to be used, to identify which Producers a Bookmaker ID is connected to, which packages they have active, connections/sessions active/past
What is the "Ufinternal" Support Interface?
There are two main types of LD Xml messages sent.
LD - xyxyxyx
LD - xyxyxyx
LD system communication?
These are web APIs intended for the clients that use UOF producers from us. Their main purposes are to provide up-to-date data to clients which can be used for event schedules, fixture information, provide a scoreboard display for customers during matches that are traded In Play Cricket, etc,.
What are the PC - Scoring API and UOF API?
This email address can be used to escalate a customer issue to Customer Support.
What is support@sportradar.com?
In ISA, you go to the 'Booking Service' tab and select Settings/then check in TA
What is the other method (not LBC) where I can check if a client is VbP or not?
This related page lets you see all of the LD data config and info.
What is LD Information per sport page in docs.betradar.com?
This web link/site is to be used for PCS covered events and schedule.
This team handles further escalated issues, which need to be investigated deeper / reported to PO or engineering team.
Who is 2nd Level Support?
Business working hours. Client complains that they cannot reach Statistic Center, throwing them an error xyxyx. You check packages, active, but Account/Bookmaker is expired/inactive in ISA, thus you forward the request to Invoice.
What do I do if a client is complaining they cannot reach Stat center (error xyxyx) within business working hours?
Test environment LD. Clients testing their systems can connect to replay events
What is the LD replay server?
We use these to authorize the APIs.
What are the Access tokens?
This portal has all of the information I need in order to check internal workflows and escalation processes
What is the Customer Support Portal FAQ - https://support.sportradar.com/support/solutions/folders/77000329091?
What are the sports where events cannot be unbooked, meaning are automatically booked default by the packages and where the said packages can be found?
F1/Golf/Formula E/Cycling
These types of packages are found in Sport/Tournament Packages in ISA, for example for Golf, F1.
What is Include Players On Ice for NHL matches (ID 189, 165), and where can I find the setting?
It is a setting which will add XML event type xyxy <<Players Time on Ice>> to the Live Data XML Feed for NHL matches and it can be found in the Portal - LD config per sport
PCS is down and you need to report it.
When do we check Incident Reporter 24x7 Schedule?
This email address is good to use if you have a client asking Client Setup Integration query
What is client-setup@xyxyxxyyxxy.com?
What the clients need to be able to offer Player Props for NBA?
A sub package under 221 : Player Markets. This type of sub package allows the clients to offer PMOS Player Props for NBA - Basketball.
One is betting, the other is not.
Live Odds and Live Data.
When clients are querying about PCS prices, odds values, settlements, etc.
When do we move the ticket to PCS que?
The clients can subscribe to see and get notified for any Maintenance Windows, Major Incidents/Issues here
What are the Status pages