Customer Specific - DISPATCH
True or False: For Swift, if we call all available shops within radius, and we are unable to locate service, we will need to call Swift for how to proceed.
What is False?
For ARI, ARI/Holman agents will provide a _____ when calling in to set up service.
True or False: All Western Express calls are Web calls.
What is True?
True or False: We must obtain approval to move beyond the requested dealer.
What is False?
This is how you tell the difference between a time FleetNet call, and a FleetNet call that is not timed.
What is the line column?
True or False: If you are dispatching an Amazon Last Mile ticket, or an Amazon And Go ticket, and you are unable to locate service, you will need to call Amazon (the number is in Five9) to determine how to proceed.
What is False?
For Chiquita, we ask the caller if the trailer is ___ and if so if the bananas are ____.
What are loaded and frozen or dry?
This is how we proceed if the driver does not answer for the huddle.
What is reach out to the Western Express Channel?
If you have not confirmed the product and obtained an acceptable ETA at __ minutes, you must reach out to the TL Channel to have the ticket cancelled.
What is 18?
The breakdown location for Amazon calls should match ___.
What is the Location Code?
If Amazon calls in requesting to change a scheduled call to ASAP, this is how we proceed.
What is advise them they will need to cancel the scheduled service request and submit a new request?
For Amazon DSP, all calls will be called in by ____.
Who is Dispatch?
This is The maximum acceptable ETA.
What is four hours?
We do not hold for a shop for more than ___ minutes, unless that is the only shop/contact available in radius.
What is three?
You will find the ____ noted somewhere in the notes/comments on Western Express Tickets. (You must have approval to move beyond this.)
What is the requested dealer?
For Swift, if the shop you are calling provides you a 3.5 hour ETA, you need to call ____ more shops.
What is six?
For Amazon DSP, the unit type will always be ____.
What is Truck?
This is how many times we call the driver for a huddle (if they are not answering).
What is four times?
We must obtain this before we can call FNA/FleetNet America.
What is approval from the Team Lead Channel?
For Family Dollar, you will need to create the ___ using the ___.
What is the PO number using the Family Dollar sheet?
For Chiquita, if the first shop does not have the needed 445/50R22.5, we ask them to take ____ instead.
What are two 295/75R22.5 tires and two 22.5" rims?
For Clean Harbors, we will need to ask the caller for their ____ to create the PO Number.
What is their Branch Code?
We use these to determine what preferences we ask the shop for.
What are the GCTSC and Non-GCTSC links in the script?
This is how we determine the requested product(s) for FNA calls, and really all Web Calls.
What is check the comments for preferences, and if there are no specific tires requested, check the account notes. If no preferences are listed, use Goodyear Steer/Driver/Trailer?
For Family Dollar, these are part of the PO number, but will not fit in the document box. The PO number will need to be noted as a separate public comment with these included.
What are the dashes?