Sets
What is the most popular set Cutco sells?
Homemaker +8
How much is an average order nationwide?
$250
What are 3 of the 5 things we need to have during a phone jam?
1. Phone (charged)
2. Schedule
3. Numbers
4. Approach
5. Objections Sheet
How many referrals qualifies as a sponsor?
10
What is another name for the ultimate set?
Complete set
What pieces are in the Signature and NOT the Homemaker?
1. Petite Santoku
2. Traditional Cheese Knife
3. Hardy Slicer
4. Super Shears
When is the best time to handle an objection?
Before it comes up
How do you handle the "I’m busy” objection?
"It's okay I'm busy too. Is that just a bad day or a bad time?" (offer new times)
How do you handle the objection “I don't know anyone?"
That's okay. I'm not looking for people who would buy, just anyone who is friendly and would be willing to listen?
How long do we have to create a buying environment when we start the demo?
5 minutes
Which set won the consumers digest best buy?
Galley +6
What are the qualification levels for each of the payment plans? (2, 3, & 5 months)
2 months = $70
3 months = $200
5 months = $400
What are the best times to phone during weekdays and on weekends?
Weekdays - 8am to 9am & 5pm to 9pm (before or after work)
Weekends - 9am to 12pm (all day is good on w/e)
When is the best time to bring up the scholarship/promotion contest?
What are the 3 different sets of cookware called?
1. Aspiring (6pc)
2. Dedicated (12pc)
3. Accomplished (18pc)
How do you handle a customer who loves a set (with table knives) but it’s a little too much?
B-block special! (or call PDI for a deal if you don't know how)
What are the 2 most important tones of voice to create a sale?
Confidence & Enthusiasm
When is the appropriate time to text someone and what is the goal of the text?
If they didn't answer (multiple times) & the goal is to get them on the phone to deliver the approach
How do you handle a customer who gives you 10 referrals easily?
Ask for 10 more! (incentivize with free Cutco)
What does F.I.R.E stand for in our division?
Fun
Integrity
Relationships
Emotional Strength
Why are sets a better option than buying individual pieces? (there are 4 main reasons)
1) Right tool for the right job
2) Safety (block)
3) Discounted
4) Free stuff!
What are the 4 steps of the objection cycle?
1. Agree
2. Transition (however, what most people do...)
3. Offer Solution
4. Ask Again
What is the most important tone to create during a phone call?
Urgency & Importance (I'll accept either)
Do the referral approach! (without reading the script)
:)
Name the CEO of Cutco & Vector? (different people)
Jim Stitt & Al DiLeonardo