ITM Basics
What is the maximum amount a customer can cash in checks per day at an ITM?
5000
Who must request a stop payment for it to be valid?
Who is an account owner or authorized signer
What does "CD" stand for in banking terms?
Certificate of Deposit
Where can you find total balances for an account?
Transactions and Balance
What are the steps to authenticate a driver’s license at an ITM?
UV scan the license, validate it, and ensure the information matches bank records
How long is a stop payment typically effective?
6 months
True or False: A CD is a type of savings account with a fixed term and interest rate.
True
Where can you find the account status change?
Account Summary
True or False: A state check can be double endorsed.
False
True or False: You can place a stop payment on a check that has already cleared.
False
What is the typical range of terms for a Citizens Bank CD?
5 months to 10 years
Where can you find alerts in OneServicing?
What is under Overview—click the dropdown, then click Alerts
What steps should be taken if a customer wants to cash an on-us check with cents and has sufficient funds in their account?
Accept the check, verify it, enter it in TellerNow, deposit coins using Personal Deposit, and use the PIN pad to complete the coin deposit before cashing the check to the customer
What are the three main steps to submit a stop payment using Cypress or CSS for debit cards?
Entering contact information, selecting the transaction, and submitting the claim
What two things are needed to receive the promotional rate for a 5-10 month CD?
A quest checking and 25k new money.
How do you quote the total balance in OneServicing to a customer?
The Available Balance?
What are the steps to make a withdrawal from a consumer loan line of credit using an ID at an ITM?
Verify the customer, complete OTP, go to TellerNow, select Cash Withdrawal > Consumer Loan Line of Credit, then in BiC select Withdrawal, paste the account number of loan, and have the customer sign on screen
What types of payments can a stop payment be placed on? List at least five.
Single physical checks, a range of checks, ACH, Pay by Phone, merchant website payments, returned items, debit card recurring payments, and unknown/other?
Where can you find your CD maturity date?
Online Banking, Mobile Banking, or on your CD statement?
How do you submit a check refusal on an account in OneServicing?
Go to Document Center, click Checks, then click Refuse Check?