Acronyms
CDPH
What is California Department of Public Health
Staff may NOT wear this on their waist/belt
What is Badge
Best Disposition
What is Friendly and Polite
Risk & Patient Safety Director
Who is Julie Whiteley
What is the Command Center room title
What is Atrium
DHCS
Document of our ability to fulfill our mission and vision for our patient's needs is directly related to our ability to provide qualified, competent staff
What is Staff Competency
If you don't know the answer...
What is tell the surveyor how you can find the information
(e.g. PPM, your supervisor, a manual, etc.)
AQL
Who is Jelissa Cummings, RN
The electronic record for Kaiser Permanente members and patients
What is KP HealthConnect
GACHRS (GACHRLS)
What is General Acute Care Relicensing Survey
Think STROKE? Think F * A * S * T!
What is Facial Droop, Arm Drift, Speech Difficulties, and Time to Call for Help
Best way to be with your communication
What is Open and Honest
SVP/AM
Who is Corwin Harper
BONUS: Interim: Who is Darryl Curry
Tool to speak with a patient who does not speak your same language
What is Language Line Interpreter Line
CPA
What is Continuous Performance Assessment
Useful tool for framing any conversation, especially critical ones
What is SBAR
Type of attitude to help you go far
What is Positive
Chief of Staff
Who is Sanjay Marwaha, MD
The proper hand washing and hand degerming procedures
What is Hand Hygiene NCAL Regional Policy
TJC
What is The Joint Commission
Term for Protected Health Information (PHI) is health information in any for that contains identifiers
What is HIPAA
When a surveyor approaches you, what is important
What is Introduce Yourself, Explain Your Role, and Talk About Your Work
AR&L
Who is Melinda Hamon
When unable to resolve a patient issue or concern directly with the member or patient, work with your manager and...
Who is Member Services