cVMO Auto Jeopardy

Vendor Management Practice area

100

What is a type of Claim spend influenced by vendors?

1. ALAE 2. ULAE 3. Medical 4. Indemnity 5. $1.4B

200

What is a leading reason to consolidate vendors in to Address Book for all of Claims?

1. Common contact repository for all of Claims 2. Support preferred vendor utilization 3. Enable future automation

300

Name one of our common vendor goals

1. Preferred Utilization 2. Optimize Costs While Improving Outcomes 3. Clear Spend Picture 4. Automated Solutions

cVMO

100

What is one of cVMO's mission objectives?

1. Strategic partner jointly accountable for success of claim goals 2. Central point of contact for vendor expertise 3. Dedicated team to manage the entire vendor relationship 4. Safeguard CNA against risks 5. Assume administrative vendor management tasks

200

How can you contact the cVMO on any vendor inquiry or issue?

1. Outlook Contact: Claim VMO 2. E-mail address: [e-mail] 3. Inside CNA- Vendor Tab: cVMO Org. Chart (Curt Russell, Kevin Duck or Dawn Griffin)

300

Name a cVMO service?

1. Vendor Contact Management 2. Intake Inquiries/Issues 3. Contract Management 4. Vendor Reporting 5. Vendor Performance Management 6. Product Development Support/ Alternative Claim Solutions

Roles & Responsibilities

100

Who is responsible for managing vendor services?

1. All of Claims 2. Auto Line of Business 3. Auto Field 4. cVMO

200

Who is involved with vendor selection?

1. cVMO Performs Vendor Due Diligence on Vendor chosen by the Line of Business 2. Line of Business Leadership Selects Preferred Vendors 3. Auto Adjusters and Managers Select Vendors in Claims

300

Who has the technical expertise and accountability for executing vendor strategies in the field?

1. Auto Line of Business 2. Auto Managers

2011 Vendor Initiatives

100

What type of Service is Fleet Priority Services?

1. Truck and heavy equipment direct repair network

200

What benefits should we expect from the process improve program with Innovation Auto?

1. Severity improvement / reduce costs 2. Maintain DRP utilization 3. Decrease cycle time

300

Rental management provides what benefits in auto claims?

1. Cycle time reduction 2. Severity improvement through car class selection 3. Consistent rental information provided to customers