Life Events & Ongoing Changes
Processes
Spending Accounts
Dependent Verification
Data
100

This life event is created when a colleague welcomes a new family member of the family.

What is a birth life event. 

100

It’s already been created,
so why not review it!

What is existing/open case.  

100

The best kind of spending account is the one where you don’t even have to add your own money to have it.

What is a Health Savings Account.

100

This type of dependent can be covered under CVS benefits if they are the child of your spouse, partner, civil union partner, or common law spouse once you submit these types of documents.

What is birth certificate and show proof of colleague's marital status

100

When does CVS advise the The Health & Welfare Service Center about demographic changes. 

What is daily

200

The Life Event created when there are irreconcilable differences.

What is Divorce Life Event. 

200

This website offers personalized, step-by-step guidance to help colleagues make the most of their CVS Health benefits.

What is BenefitMoments

200

“Honey, I shrunk the kids!” might be one reason to use this spending account towards other alternatives.

What is Dependent Care FSA

200

When adding a new dependent to your CVS benefits, you must complete this process to confirm their eligibility.

What is dependent verification

200

The Health & Welfare Service Center will update Aetna changes to benefits on these days. 

What is Monday and Thursdays. 

300

This life event requires an additional training, for you to process the change. 

What is a Death Life Event.

300

This is why a colleague who recently had a baby might not be able to make changes to certain benefits during their life event (LE) enrollment.

What is being on a leave of absence (LOA)

300

This is the annual IRS contribution limit for a Health Savings Account (HSA) for a family coverage in 2025 under age 55.

What is $8550.

300

I missed the deadline by a week to submit my dependents' verification, can you help me maintain coverage by providing guidance on next steps, I need another week to complete this!

What is submit a case for the request to account team.

300

How long does it take to review the documents I just uploaded online. 

What is 5 buisness days

400

A QLE that can only be processed by calling in, the dependent might already be listed under family information?

What is Change Partner to Spouse. 

400

This tool can give CSRs answers and a little bit of
anxiety if not reviewed daily.

What is the Expert KM.

400

The money in this spending account will be collecting dust until you reach your deductible.

What is a Limited Purpose FSA. 

400

All documents must be submitted withing how many days from the date they are enrolled. 

What is 60 days. 

400

Turnaround time if colleague needs coverage immediately due to an emergency and cannot wait until the next file to be sent.  

What is 24 to 48 hours

500

A case will be required if the colleague is enrolled under this medical plan and would like to add their dependent as they recently had a loss of coverage life event. 

What is the Hybrid Engagement Plan (HEP). 

500

This benefit provides access to mental health resources, including counseling and support, for colleagues and their dependents.

What is the Aetna Resources for Living/Employee Assistance Program (EAP)

500

"This vendor can assist you in determining if your planned contributions for 2025 will exceed the HSA limits during the annual enrollment period.

What is Inspira Financial

500

Enrollments processed from 10/28/2024 – 2/28/2025, are being allowed special timing to submitted verification documents? 

What is 90 days.

500

If a colleague is requesting the timing for a completed Medicare L564 form to be mailed.

What is 7-10 business days

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