CARE Method
Fill in the blank. The ______ method allows you to make the customer experience personal by displaying genuine care by connecting with customers, asking questions to understand their needs, responding to solve barriers and empathizing with customers and patients.
What is the "CARE" Method?
Identify if this is a Calm or Fight... Comment: You should have checked the T.V. when you bought it.
What is FIGHT?
Fill in the correct Triple A: After apology, _____ immediately. Focus on what you can do to resolve the issue NOT what you can’t do. Try to find them a sale item, look in the back stock, call another store.
What is "ACT?"
The "R" in the CARE Method stands for this.
What is RESPOND?
Identify if this is a Calm or Fight... Comment: I can see there has been a miscommunication/misunderstanding.
What is CALM?
Fill in the correct Triple A: __________/when in an aisle: __________/when upset: __________/when upset: __________ immediately/listen for understanding/you care
What is "ACKNOWLEDGE?"
The "C" in the CARE Method stands for this.
What is CONNECT?
Identify if this is a Calm or Fight... Comment:
Wait here!
What is FIGHT?
Fill in the correct Triple A: You will likely ________ for a situation that you did not create. Be simple and sincere. Show them that you “get it”. You understand their frustration. This will hopefully make the customer feel better.
What is "APOLOGIZE?"
The "E" in the CARE Method stands for this.
What is EMPATHIZE?
Identify if this is a Calm or Fight... Comment: Our policy is that a damaged item must be returned within 90 days, but I can see why you are upset.
What is the CALM?
Fill in the blank: You would have to sell _____ bottles of Centrum vitamins to make the same profit as selling just one CVS brand vitamin.
What is 4?
The "A" in the CARE Method stands for this.
What is ASK?
Identify if this is a Calm or Fight... Comment: Let me see what I can do to help? John is the specialist in that area. Let me get him for you.
What is CALM?
Fill in the blank. A store has to sell ____ cans of Planters mixed nuts to make the same profit as just selling one Gold Emblem mixed nuts.
What is 3?