HISTORY
What does CVS stand for?
What is Consumer Value Store
Definition: Coming up with a new method, Idea or Product
What is Innovation
A customer needs help what do you do?
What is Approach the Customer first, Greet them and offer help
What year did CVS 1st Open their doors?
What is 1963
Definition: the action of working with someone to produce or create something.
What is Collaboration
You are currently fixing and isle that needs major recovery, you look to the side and notice a customer that looks very confused. What do you do?
Stop what you're doing and approach the customer. Greet them and Offer help
Who is the President of CVS Pharmacy?
Who is Kevin Hourican
Definition: displaying kindness and concern for others.
What is Caring
A very irrate customer just came up to you: Which is the appropriate order to respond to them.
a. Acknowledge, Apologize and Act
b. Apologize, Acknowledge and Act
c. Act, Apologize, Acknowledge
What is a. Acknowledge, Apologize and Act
What did CVS do 2yrs ago that helped change the face of pharmacy?
What is stopped selling cigarettes
Definition: the quality of being honest and having strong moral principles; moral uprightness.
What is Integrity
A customer just destroyed one of the isles you JUST finished working in. What do you do first?
a. Nothing, they didn't find what they were looking for, so they'll be leaving soon.
b. Stop what you're doing and greet the customer and offer help, you can come back and fix the isle
c. Go clean the isle and then greet the customer.
What is b. Stop what you're doing and greet the customer and offer help, you can come back and fix the isle
What other store is CVS also located in?
What is Target
Definition: the fact or condition of being accountable; responsibility.
What is Accountability
You just saw a customer conceal an item under their jacket, What do you do?
a. Tell security, they'll handle it that's what they're here for.
b. Nothing, I don't own this store and pay for that product!
You just saw a customer conceal an item under their jacket, What do you do?
a. Tell security, they'll handle it that's what they're here for.
b. Nothing, I don't own this store and pay for that product!
c. Approach the customer, greet and offer help. If they don't put the merchandise back, tell security.
What is c. Approach the customer, greet and offer help. If they don't put the merchandise back, tell security.