CVS Overview
What does CVS stand for?
What is Consumer Value Store?
Where can you find the product number on a CVS item?
What is the barcode?
What does it mean to "face" a shelf?
What is making sure all products are lined up neatly, labels facing forward?
What is the first thing you do when you see a customer?
What is greet them?
What does "laser focus" on the customer mean?
What is giving the customer your full attention?
How many CVS stores are there approximately in the U.S.?
What is over 9,900?
What is one way to identify the correct shelf label for a product?
What is matching the item number?
Why is cleaning the shelves important?
What is to maintain a tidy and appealing store?
What should you always offer a customer after greeting them?
What is help?
What should you do if a customer can't find an item?
What is walk them to the item?
What is the main color of the CVS logo?
What is red?
Why is it important to read labels carefully when stocking shelves?
What is to make sure the correct items are placed in the right spot?
What should you do if a product is low in stock while facing shelves?
What is report it to a supervisor or restock it?
What do you say to a customer after assisting them?
What is thank you?
What’s the first thing to do when a customer approaches?
What is acknowledge them immediately?
What is one type of service CVS provides besides selling products?
What is pharmacy services?
What does the price label usually include besides the price?
What is the item number and product description?
How often should you check the shelves for organization?
What is regularly throughout your shift?
In a busy situation, how can you acknowledge a waiting customer?
What is make eye contact and say, “I’ll be with you shortly”?
Why is it important to know the store layout?
What is to help customers find items quickly?
What year was CVS founded?
What is 1963?
How do you find a product's expiration date on the label?
What is by checking the printed date or code on the packaging?
What is one important thing to check when packing out new stock?
What is the expiration date?
How should you handle a customer who seems upset?
What is stay calm, listen to their concerns, and try to offer help?
What is the most important part of myCustomer behavior?
What is making the customer feel valued and important?