Phone Sales
How should you always answer the phone?
"Thank you for calling The Bryn, this is _____ speaking, how can I help you?"
What are the two types of tours we offer?
Virtual and in-person
When is our move-in date?
August 18.
What is a guarantor required to have to apply?
SSN
How much is the transfer fee?
$350
You should always ________ when speaking on the phone.
SMILE :)
True or False- you must collect a government-issued photo ID from EVERY person that is going on the tour.
True
Name two tasks on the closing checklist.
Bring in the coffee tray, close the model, take out trash, etc.
What does a prospect need to send in to self qualify?
Three most recent pay statements or offer letter with dates.
Name one Cardinal Core Value.
Answer varies
How often should you follow up with a pending application?
Every two days/ 48 hours.
What is Gottasay #3?
Let's get your application started!
How much does it cost to replace a front door key?
$100
True or False: We should set up a PPA payment plan before the PPA is signed.
FALSE
What is Gottasay #2?
What time would you like to take a tour/virtual tour?
What should you always do before following up with a prospect in Contact Needed?
Read through the activity log.
What is the goal of every phone call?
To book a tour!
How can future residents qualify for VIP move-in?
Complete the move-in checklist on the portal.
How much is the financial aid deferral fee?
$200
How many seconds does it take to make a first impression?
7 seconds
What two things do you need to do after following up with a prospect?
Enter activity log notes and schedule manual contact.
What do you show people on tours when they are interested in a non-upgraded apartment?
Pictures in the model/ 2x2 video tour on IGTV
What is the holdover fee for move-out?
$250/ day
How much income does a guarantor need to have in order to qualify?
4x the monthly rent
How do you pull neglected leads?
Report tab -> leasing -> neglected leads -> set period to this week -> generate