CX Values
Our mission is to transform the CX to progress our customers from “stuck” to this by the end of 2024
Steadfastly Loyal
The first step you take when thinking of conducting a meeting
Ask if you need to meet
This is the high level process map one should start with when mapping the current state
SIPOC
This friendly neighborhood robot was formerly the mascot of the Tap App
TapTron
% of female truck drivers
10%
This is the foundation of the success pyramid
Culture
This is the leading component in effective emails
Your ask or CTA
D.M.A.I.C.
Define, Measure, Analyze, Improve, Control
This team member was the final recipient of the Golden Wrench
e
This term describes when two drivers work as a team to share time behind the wheel
Slip seating
We are a group of people who care deeply about our work and this
Our teammates
The number of bullets after which you should categorize your list
5
MUDA is the Japanese word for this
Waste
This Greek King is notorious for turning everything he touched to gold
Midas
The estimated driver shortage and combined weight of a truck and trailer are both this
80,000
The purposes of the CX Team are to 1. Transform the Current CX and This.
Create Customer-Centric Experiences for New CX
W.A.I.T.
Why Am I Talking
This diagram is named after a popular Italian dish
Spaghetti Diagram
The CX Team’s favorite flower shop owner
Amy Evans
The fuel used on refrigeration trucks
Reefer Fuel
This basketball coach created the “Pyramid of Success”
John Wooden
The 3 Cs that describe an effective message
Clear, Concise and Compelling
This company’s production system inspired Lean Manufacturing in the US
Toyota
A.X.L.E.
Advancing Experience by Leveraging Expertise
OTR truck driver turnover rate
92%