PIP
What is the most PIP would ever pay on a policy?
$10k
CHARADES QUESTION!
Explain the reason why someone needs Med Pay in a spooky voice.
To cover the medical payments gap in PIP.
Explain UM in one sentence.
Covers pain and suffering.
Scenario: Customer calls in to make a payment on the home and we also have their auto. What should you always do on every call?
What is our job?
To sell autos. (cross sell)
In terms of medical payments, what is the percentage PIP pays out?
80%
What is the minimum amount of Med Pay coverage you should add on a policy?
$2k
CHARADES QUESTION:
Scenario: Lucy gets rear ended and has $20k in medical bills. The at-fault driver has no insurance. She carries 100/300 in UM coverage. How much does UM pay out? (For this question- ignore PIP and Med Pay). Bark after each word.
$20k (assuming she does not have permanent injuries)
Scenario: Customer calls in asking what the status is of a request they made a week ago. They specifically spoke to Nora but she is not available. What should you do?
- Read eAgent notes, sometimes the answer is there.
- Send a Slack message to Nora to see if she knows the answer
- See if we can assist
- Take initiative, work smart, and avoid callbacks
When was TTI founded? $10 gift card for the person who can answer this first and correctly.
1986
CHARADES QUESTION!
Scenario: Karissa is jamming out to Bad Bunny in her car when she is rear ended. She goes to the ER for neck pain and has medical bills totaling $8k. What will PIP pay? Dance while giving your answer.
$6,400
Scenario: Dai gets into an accident and has $10k in medical bills. Between PIP and Med Pay (assuming $2k in MP coverage), how is this paid out?
PIP- $8k
MP- $2k
Scenario: Bronco gets rear ended by a drunk driver and has $50k in medical bills. Bronco had two of his friends with him in the vehicle and they each have $50k in medical bills. Bronco carries 100/300 in UM. What will his UM pay out? (Ignore PIP and Med Pay)
$150k- UM is per person.
Scenario: Customer calls in to make a change on the auto policy. Agent tells customers that they will process the change after the call is disconnected. What can the agent do better to be more efficient?
Process the change over the phone and give customer confirmation.
CHARADES QUESTION!
While pretending to ride a horse and say yee-haw at the end of your answer: Where is the largest Allstate agency in the nation located?
Estero, Florida!
What is the maximum death indemnity coverage under PIP?
$5k (Allstate offers an additional $10k but is NOT part of the PIP coverage)
Scenario: Father is taking wife and two kids to the zoo on the weekend. Their auto policy does NOT have med pay coverage. They get into an accident and each occupant has $10k in medical bills.
1. What will their out of pocket cost be?
2. If they had Med Pay coverage of $2k, what would PIP and Med Pay payout?
1. $8k ($2k per person)
2. PIP- $32k and MP- $8k
Explain Stacked v. Non-stacked UM coverage.
Stacked transfers over to other vehicles and combines limits.
Non-stacked limits coverage to each individual vehicle.
CHARADES QUESTION!
How many calls should you answer per day? Answer while pretending to cry.
Average of 30 calls a day.
Customer calls in wanting home quotes with other companies. What do you call this?
Looking for options- whatever you do, do NOT call it a home shop.
Scenario: Barbie gets into an accident and has the following losses:
- $5k medical bills
- $5k loss wages
What will PIP pay?
Medical payments- $4k (80% of $5k)
Loss wages- $3k (60% of $5)
Total- $7k
Scenario: Jane has a policy through Allstate. While texting and driving, she rear ends Bruce who is injured and does not have insurance. His medical bills total $5k. How much does Jane's PIP and Med Pay payout for Bruce's injuries?
None- Jane's Allstate policy only extends PIP and Med Pay to Jane.
Bruce should have his own auto policy for the first $10k in medical bills.
Scenario: Chloe gets rear ended by a drunk driver and has $80k in medical bills. Chloe had two of her friends with her in the vehicle and they each have $50k in medical bills. Chloe carries 50/100 in UM. What will her UM pay out? (Ignore PIP and Med Pay)
$50k total per person, $100k total for the whole accident.
Possible outcome: Chloe gets $50k and two friends get $25k each.
Scenario: Customer calls in and asks for an email to send documentation. What email should be given?
Your own! Not Ted's.
How much does Taylor Swift insure her legs for?
$40m