Slack it Up
(30 seconds to find or less)
(30 seconds to find or less)
This CX Leader instructed the team to do this: "You can instruct the patient to type Post Office Box (number), City, State, and Zip. This way we will capture the correct city and state; however it will allow them to bypass the PO error. Let me know if this makes sense and assists the patient."
Who is Nicole Bielakowski?
When an insurance company asks to confirm any codes we use, I refer to this document.
What is a Superbill?
Number of Shots: 2 shots, 21 days apart
What is the
Pfizer-BioNTech COVID-19 Vaccine?
Vault allows for testing in these popular vacation spots.
What is, Hawaii, Virgin Islands, Jamaica, Dominican Republic, and Mexico?
What is the code for: the lysis solution was not adequately mixed, so the sample can't be run.
RU-X-BLUE
DAILY DOUBLE!!
On 1/15/2021, this person said, "If you get a PSU student saying they have an invalid credit, please respond with the following "Please open your test kit, you'll see a blue instruction card that will point you to COVIDTEST.VAULTHEALTH.COMWhen you get there, login using your email/password and click join zoom room. Thanks!"
Who is Claire?
When I have a question for anyone on the billing team, I don’t DM them. I just post here!
What is the CTC_Billing Channel?
Number of Shots: 1 shot.
What is the
Johnson & Johnson’s Janssen COVID-19 Vaccine?
Vault is partnered with DoorDash in this number of metro areas.
What is 22?
RU-X-EMP
What is the tube arrived empty?
Minnesota testing sites were updated on June 1st, 2021 by this person.
Who is Adam S.?
I’m never at a loss as to what refund code to use-- I have this handy friend to assist me!
What is the Refund Procedure Steps? [Flow Chart or
Training Doc accepted]
This vaccine is recommended for people aged 12 years and older.
What is The Pfizer-BioNTech vaccine?
DAILY DOUBLE !!
Of these 22 metro areas, which we partner with Doordash, this many are home to NFL teams.
What is 13; Chicago, Las Vegas, Denver, Dallas, Phoenix (Arizona) Cincinnati, Houston, Tampa Bay, Minneapolis (Minnesota), Cleveland, Jacksonville, and Indianapolis?
RU-CON-CRK
What is the container cracked / crushed in transit?
The last update given to the team about International Test kits was given on this date.
What is June 2nd, 2021?
THE DAILY DOUBLE
It’s no sweat when an insurance company says I have to change the code, I just add the patient info on this document.
What is the Insurance Charges Google Sheet?
Number of Shots: 2 shots, one month (28 days) apart
What is the
Moderna COVID-19 Vaccine?
Most UPS packages get sorted through this central US hub in order to be delivered the next day at our labs and patients homes.
What is Louisville, KY?
Where deviations can be identified.
What is the Accession stage of Destiny?
In Alison's post on 04/19/2021, her post was in regards to this type of request.
What is PATIENT PRIVACY REQUESTS?
Minnesota, New Jersey, New Mexico, and Wisconsin.
What are the four states that Claim Care processes insurance claims for Vault patients?
The CDC & FDA recommend that use of this vaccine resume in the United States on April 23rd, 2021.
What is the Johnson & Johnson’s Janssen COVID-19 Vaccine?
Our fulfillment and testing partners Spectrum, KSP, and IBX are located in these three states.
What is Utah, Minnesota, and New Jersey?
The tags you should use in Kustomer when assisting with a deviation.
What is Covid Testing Contact and Deviations?