Certification
Requires a state license and the national component
What is the State-licensed pathway?
The component that can be anything EMS, patient care related
What is the individual component?
Are valid for two years
What are examination results?
This is used to communicate staffing, time off and daily job tasks
What is the 2026 CX team calendar?
Before creating a new case, you should check for this
What are other open cases?
Requires 50 credit hours of education to get an ATT
What is AEMT re-entry?
This is the pathway that allows you to recertify without education
What is recert by exam?
What is needed when a candidate has issues with their examination
What is a Pearson Professional Assessment case report?
This resource is designed to support CX team members with customer service tasks and questions
What is CX Support Resources?
This feature lets you quickly find a customer's account and existing calls and cases
What is the search feature?
Must have completed this after 1/1/2013
What is a Paramedic accredited program?
Requires a training officer sign off to approve this request
What is an affiliation request
Failure to cancel at least 24 hours before the scheduled examination
What is a no-show?
This form should be used when team members need technical assistance
What is the IT Help Form?
These should be clear, factual, and easy for others to understand
Acceptable answers include documentation, notes, or call resolution
Requires a copy of a valid, government-issued photo ID
What is a pseudo SSN, or what is a name change?
What are two CPR courses considered
What is a duplicate course?
A type of examination where an algorithm determines the difficulty level of a candidate's next question based on how they answered the previous question
What is a CAT or Computer Adaptative Test
This resource provides approved messaging and organizational talking points
What are MarComm talking points?
This is the Salesforce homepage component that displays charts and key metrics
What is a dashboard?
The process for registered Physicians or Nurses to challenge the National Registry by using their current healthcare license to become certified
What is Advanced Placement
Requires uploaded proof of all education submitted on their application
What is an audit?
Individuals that work with the National Registry to develop examination content
What is an item writer
What is the name of the dinosaur logo on our SharePoint site?
What is Ricky Registry?
Salesforce's mascot
Who is Astro?