Logistics
Most UPS packages get sorted through this central US hub in order to be delivered the next day at our labs and patients homes
What is Louisville KY?
IBX
What is the lab that Vault is partnered with?
The type of refund to request when a kit has been delayed with UPS for weather purposes.
What is a Courtesy refund?
This is the email address you should send questions about ADP to.
What is peopleoperations@vaulthealth.com?
Joan provided a "Golden Nugget" Of information on September 17th in regards to this partnership.
What is DoorDash?
The Friday cut off time for shipping is this in MST.
What is 3 pm?
qPCR
What is the 3rd out of 5 steps of processing the Covid-19 test kit?
What a patient needs to send to prove their insurance company paid us instead of them.
What is an Explanation of Benefits (EOB)?
This is the date I had to start logging my hours via ADP.
What is October 24th, 2021
September 23 @ 4:48pm
Grant slacked this email address advising how to address MN shipping supply request.
What is COVISTesting.MDE@state.mn.us?
tel:8556883794
What is the Door Dash VIP Support phoneline?
Orphaned Kit
What is a test kit that has not been registered by the patient or test supervisor when testing, and is not tied to an EMR?
If you are requesting a UPS refund, you must always put this in the comments.
What is the UPS Tracking Number?
This is what I use to contact Principle or Cigna with my questions about my coverage.
What is the Benefits Contact Sheet, pinned in the All Hands Channel?
!!DAILY DOUBLE!! This team member shared a link to help with hard resets on this day. (Name & Date needed)
Who is Anthony F. on 10/20?
Our fulfillment and testing partners Spectrum, KSP, and IBX are located in these three states
What is Utah, Minnesota, and New Jersey?
Deviation
What is something that will hinder in the processing of test kits at the lab?
This is coding the Billing Team can adjust on a Superbill
What is the CPT modifier in the Service Code box?
This is where I can find the JIRA ticket link to submit a ticket with IT for help with my device or assistance getting back in to a platform I've been locked out of.
Where is the ADP Homepage // Employee resources?
June 11th @1:30pm
This person/email address should be forwarded all media/pr requests.
Who is Kate Brickman//kbrickman@vaulthealth.com
Of these 22 metro areas Vault has partnered with DoorDash, this many are home to NFL teams (+100 Bonus pts if you can name all the teams)
What is 13? Chicago Bears, Las Vegas Raiders, Denver Broncos, Dallas Cowboys, Phoenix (Arizona) Cardinals, Cincinnati Bengals, Houston Texans, Tampa Bay Buccaneers, Minneapolis (Minnesota) Vikings, Cleveland Browns, Jacksonville Jaguars, and Indianapolis Colts.
B2B Kit
What is a kit that is ordered through a patient's employer or larger group?
!!DAILY DOUBLE!!
Minnesota, New Jersey, New Mexico, and Wisconsin
What are the four states that Claim Care processes insurance claims for Vault patients?
This person can provide me with a free COVID-19 test kit.
Who is Lisa Gangewere? Email her at lisag@vaulthealth.com
Colby shared that if a Men's health Patient calls in asking about an outstanding balance please inform them the billing team will be able to call them back as soon as possible and please tag the consumer billing team in a note, and add this tag.
What is Legal Letters?