FIC
The main KB article we use to assist in Bank Connector Issues
What is Troubleshooting Bank Connector Issues
The Platform used to communicate with Team Members
What is Slack
An NSF fee is generally charged when...
What is when a transaction declines due to insufficient funds
The type of request when a merchant inquires about the status of a withdrawal
What is Trace ID Request
When reviewing Trace information, the Send to Bank Date is also known as
What is the Authorize Date
The Platform used to see customer transactions
What is Admin
The Standard Fee Waiver for Non VIP
What is up to 2 fees in a rolling 12-month period
Two types of Trace ID Requests
What is RTP Trace and ACH Trace
What is the Effective Date
The Three Types of Health Statuses for a bank in Admin
What is Good, Degraded or Down
Trustly's CRM Platform
What is Salesforce
The location in Admin to refund an NSF Fee
The location in admin where you can see the payment processor
What is FI Transaction Tab
The Page in Admin to view items outstanding
What is the Collections Page
What is Amer-help-FIC
The platform used to create FIC tickets
What is JIRA
The Two Cycles of Representment (DAILY DOUBLE)
What is Standard and Dynamic Representment
The team that handles certain Merchant Withdrawal or Trace ID escalations
What is Banking Ops
The Two Collections Agencies
What is InDebted and TrueAccord
The location in Admin where we can see the users FIC error
What is Session Steps
Representment retries __time(s) in the US and __time(s) in Canada
What is 2 times and 1 time
Verification Assumed during a Merchant Email Contact
What is L1 and L2 verified IF the email address is from the merchant domain
When paying through Self Pay, consumers must use what type of card?
What is Debit Card