I'll Gladly Do It
Customer check in time frame during chat conversation.
What is 3-5 minutes?
Address of our NYC Showroom.
What is 30 West 15th Street, New York, NY 10011
New offer for a customer whose order PO’d.
What is offer a free accessory?
The words RFID acronym stand for.
What is Radio-Frequency IDentification?
Reserve only rental styles live here.
What is the Vault?
Number of topics that should be added to each conversation.
What is 1?
The weekdays our NYC Showroom is closed.
What are Monday & Tuesday?
The last PO job run of the day.
What is 5pm est?
Same Day NYC cut off time.
What is 2pm est M-F?
Everyone deserves a ______ Experience!
What is Cinderella?
Time frame conversation will automatically close with SMS.
What is 30 minutes?
True or False: Customers can return orders at our store.
What is True?
LPS is the acronym for this date deadline in the DFC.
What is Last Possible Ship?
Customer placing an order on site/app cut off time
What is 3pm est M-F?
The newest payment method for customers.
Use this status when you have gone unavailable and are finishing up current conversations before logging off for the end of your shift or for an away status.
What is Wrap Up?
True or False: Customers can rent items directly from the store inventory.
What is False?
A term unique to Reserve orders, refers to when a customer chooses not to select a replacement for a Problem Order, or is unable to wear anything in their order or any replacements.
What is an Unsuccessful Problem Order (PO)?
Next Day cut off time.
What is 5pm est.
Name of the company-wide shout out and testimony of one of your peers.
What is Core Value Nomination?
The Topic for an outbound shipment that was incorrectly rerouted and being returned back to our fulfillment center.
What is Boomerang?
True or False: Store visits are appointment only.
What is False?
The terms “Problem Order” "Problem Item" or "PO" are examples of this and cannot be shared with the customer.
What is Internal Language?
Order has not yet shipped and you can request expedited shipping here.
What is Group Comments in CX Admin.
The first designer to inspire RTR inventory.
Who is Diane Von Furstenberg?