CRM Tech
For Infor CRM Cloud (ST), how many servers are a part of a small architecture deployment?
1
What entity is the top of our data hierarchy?
Account
What’s the MRM Signoff proofing tool called?
Creative Showroom
What is the standard initial response timer for a Severity 1 incident?
30 minutes
How many holes are on a golf course?
18
What database user owns the Infor CRM database schema?
SYSDBA
Can you setup Account associations in the web client?
Yes
What was the early name of Interaction Advisor?
RightPoint
If a customer requests an extended amount of time to respond to a request for more information on an open incident, what is the appropriate status?
On Hold by Customer
Name the world’s largest ocean
Pacific
What user does the Infor CRM implementation guide recommend is used for the SLXClient application pool?
WebDLL
With the recent changes to Activities, how long will Activities fan out if the occurrence is set to daily?
1 year or 365 days
What is Studio?
A tool used by developers to build packages
If support shows overdue or expired when opening an incident, what needs to happen?
An entitlement Check or re-assign incident to Customer Care
What is the world’s longest river?
Amazon
Name the set of default Speed Search indexes that runs out of the box but is not intended to be searched by an end user?
Potential match index, PMI
What user types can be assigned to a user in Infor CRM?
Template, Remote, Add On, Web Only, Retired
What are the different types Activity Tasks supported?
Standard, File Upload, Signoff Tasks
How long can an incident be closed and still be re-opened?
90 days
What is the largest planet in our solar system?
Jupiter
Where do you change the default schedule for a job run by the job service?
Application architect, under the job service portal (select individual job, modify it's schedule). Need to redeploy
BONUS: Also, Job Manager in Admin the web client (only valid while the job server is running) also, will be reset once the job service is restarted
With the new Activity associations feature, what entities can now be linked to Activities?
***Account, Contact, Tickets, Opportunities, Campaigns, Defects, Orders, Quotes
What is the description of a Severity 2 incident?
Service is severely impaired causing disruption to important business processes and there is no acceptable workaround
Or
Major business process in production system is halted and no acceptable workaround exists
Which was the country that first made the use of paper money?
China