User Experience
Back end event management system for ticketing, streaming and athletic websites
What is HQ?
Train, educate, and onboard schools within their specific states
Redemption method of allowing fans to enter the game
What is tap to redeem or scanning?
Direct fans to this email for assistance
What is service@gofan.co
Payments that fans can use to buy tickets
What is Google pay, Apple Pay, cash app, or credit card?
CRM to respond to cases and answer phone calls
What is SalesForce?
Service and support state associations across the country
What is the Playoffs Team?
Ways that a ticket can be transferred
What is text, email, copy link?
Direct ticketing schools to this email for assistance
What is support@gofan.co?
Digital pass card that grants access to all regular season home events
What is a mobile pass?
Use this troubleshoot Box Office devices
What is Mosyle?
Handles any new schools that want to join PlayOn products
What is Sales?
Apps that GoFan tickets can be purchased
What is apple and android app?
Schools can reach out to this Finance email for assistance
What is finsupport@gofan.co?
Ticket package that allows access to a specific sport events over a span of time
What are season tickets?
Payment processing platform used to manage refunds
What is Stripe?
Reach out to them and they can help with reserved seating setup
What is the Reserved Seating Team?
Ability to ❤️ your schools
What is favoriting?
System used to clock in, submit PTO, sick time
What is Paylocity?
Method that purchased tickets can be received
What is email?
Point of sale system to accept credit card payments for tickets sales
What is Box Office?
Assist with ticketing fan requests
What is CX?
What is Box Office? (iPad or card reader)
Schools can use this phone number for urgent, event day requests
What is 770-910-3695?