Trainer Handbook
Where you can find information on how to conduct disciplinary or termination discussions
What is Conversation Templates?
Used to manage for FedEx and Walmart
Who is Chris Perez?
The panel generation before the SmartHub
What is the Sky Control Panel?
A game console with a long, white, rectangular remote
What is the Wii?
Where you can find employee resource groups
What is The Hub?
Where you can find your Vivint leadership "family tree"
What is Position Overview?
The L&OD Vice President (Ammon's Boss)
Who is Nate Miller?
The device you use to arm and disarm your system on the go
What is a keyfob?
A spell used to light up your wand like a flashlight
What is Lumos?
Where you can find all things related to NRG
What is the Vivint Welcome Center?
To be done with yourself, another US Trainer, and a BPO Trainer
What are Trainer Observations?
Has been learning how to solve a Rubix cube
Who is A'manda Sosa?
The device that improves in-home network reliability
What is the Airbridge?
The star in movies such as "Tommy Boy" and "Beverly Hills Ninja"
Who is Chris Farley?
Where you can go to reboot a customer's panel
What is Platinum?
What you need to include when updating or creating learning content
What is a PDD?
Has a dog named Thor
Who is Olive Beth Baker?
Allows customers to cut to the front of the queue when calling in for assistance
What is the Vivint Protection Plan?
The Periodic Table abbreviation for Iron
What is Fe?
Where you can find the Vivint warehouse
What is the Lindon campus?
How long you have until you can no longer submit feedback on the new Trainer Handbook
What is (until) April 24, 2023?
Dave Porter's new job title
What is Chief Operating Officer?
Allows customers to make multiple payments to an upgrade/upsell
What is a PIP (Pay in Part)?
A place where you can buy everything from birth to death
What is Costco?
Where specialists can find their schedules
What is Webstation?