Ancillary Coverage
What does ancillary coverage include?
Vision, Dental, Disability, Life
What is a Benefit Order?
The overarching order OAs work out of in SFDC. It is the order corresponding to the group’s policies/carriers.
What does BYB stand for?
Bring your broker
Who is the Gusto mascot?
Penny The Pig!
What events may be covered by short term disability?
- giving birth
- prolonged sickness
- a disabling injury
What is the difference between an order status and an order type?
- Order status = defines which team should work on the order at each step of the process
- Order type = defines which process should occur
Who is our downstream partner?
Submission team
Who are our 3 main customers in our customer journey?
Jessica, Jordan, Baz
What is the time range that an EE can be paid for short-term disability?
According to the Carrier Specific Wiki, what group is Anthem apart of?
Group 2
The order status that signifies a submission team member is currently working on the carrier is?
Submission team
What are the OA team values?
- Approachable
- Easy to work with
- Creative - processes & feedback
- True owners! Nothing is someone else’s problem
- Clear, concise, complete
If a group is renewing medical, but needs to terminate ancillary, the OA will need to create a ticket to who?
MOps
What does MYBC stand for and what do they do?
Mid-year Benefit Change and work with the ER and the carrier and implement group level changes
Consistently guide customers through a delightful onboarding experience with scalable processes and an expert team