Operations Departments
What does CXC stand for?
Customer Experience Center
Which manager has 7 grandchildren?
Cheri
What is the Microsoft product we use for messaging?
Microsoft Teams
The person who owns the policy.
Owner
Who is the recruiter for CXC?
Leah Scott
What department processes the paperwork after an insured dies?
Claims
Who loves to cook and make cocktails/mocktails?
Nicole
What is the name of the system we use to clock in/out?
ADP
This is the person who's life the policy is based on.
insured
Who is the Payroll Specialist
Christin Morelli
What department processes incoming mail?
OSS/Operations Support Services
Who is the manager who's motto is Eat, Pray, Love and Travel?
Kathy
What is the name of the system that CXC uses to take calls?
Call Center Dashboard
Contact Center Desktop
WebEx Call Center
Who sells the policy?
***BONUS***
Agent/Producer
Who is the benefits coordinator?
Kalesa Newman
What department ensures payments and other financial transactions are correctly applied to policies?
***BONUS***
Policy Accounting
Who is the manager the Success Specialists report to?
Conrad
What is the name of the Oracle system we use?
OIPA/PAS
The person who gets the proceeds of a policy after their loved one passes.
Beneficiary
Who is the Talent Development Coordinator?
Maddy Poletis
What department searches for inefficiencies in processes and works to remedy them?
Continuous Improvement
Who is the director of CXC?
Andy Racicot
What is the name of the systems where we keep older policies? (Think, Oregon Trail)
Vantage/Life 70
The person responsible for making sure the premiums are paid on a policy.
Payor.
What is the name of the Americo CEO?
***BONUS***
Tim Stonehocker