BCSA
This Business Objects report provides the proprietary Contracted Service Provider by searching under the zip code.
What is SCH A?
This dashboard provides a daily list of potentially duplicated pickups for CPC to investigate and cancel.
This morning email is sent to all P&D teams to notify and remind them to reconcile potential missed pickups before noon, and review current PSWR.
What is the Previous Bus Day Early/Late Missed pickup info email?
This code is to indicate the driver did not attempt the pickup assigned to their pickup list.
What is a 105?
The Area Manager of the Ship From Store West Region for Target.
Who is Elena Zhadina?
This sensitive subject would involve telling a driver, or CSP what to do in response to a message, resulting in a BCSA failure.
What is Directing Method, Manners, and Means?
This dashboard provides details on pickup service, including Missed Pickup (MPU) and Missed Pickup Window (MPW).
What is PSWR?
This systems check is completed first thing in the morning to ensure drivers have all assigned pickups for the day prior to dipatch.
What are the pickup listings submissions?
This code is to indicate customer service created a PRR in error.
What is code 127?
Who is FOST?
What is CIM (CXPC Initiated Messages)
This dashboard provides Pickup stops scanned between ¾ and 200 miles from the stop location are classified as a flagged stop.
What is Proximity?
This Systems Check is ensure all pickups assigned to a WA displays a login status.
What is Inactives?
This code is to indicate CPC operation/personnel were determined to be the root cause for pickup not being attempted.
What is a 114?
This helpful phone number can be provided to customers for billing inquiries, claims, dipsutes, etc.
What is Revenue Services?
This email address will contact PGH regarding any inquires when unsure of any portion of the BCSA test.
What is BCSA Questions?
This dashboard is designed to provided CXPC on reviewing the newly onboard pickups performance.
What is Start Vetting?
This email is sent out to the district at end of day to update all P&D regarding PRRs created for the day.
What is the PRR recap?
Name the 6 PRR questions for the customer. (Timed)
Was your package ready at the time of attempt?
Were you at the location at the time of attempt?
Was anyone else at the location that could have that could have made contact with the driver and did they see the driver?
Did you receive a door tag (or a call from the driver)?
Does the label say FedEx Ground or FedEx Express?
Do you have a tracking number?
This individual assists with Cisco Finesse issues.
Who is Marc Fiore?
Name the 5 items needed on a buddy check once updloaded to sharepoint (Timed)
SCH A
On Road Status (Offered to BC name)
Offer notes Screenshot
Naming Convention
Buddy checker initial
This report provides a straightforward method for comparing individual service providers' pickup performance over time and between one another, surrounding Medals.
What is PRI?
These time sensitive stop settlemens are followed up on by CXPC to record the customer experience.
What are pickup changes?
Name the 6 PRR questions for the CSP. (Timed)
Where did your driver go to find/look for the packages?
Did the driver make contact with the listed contact?
DI the driver make contact with anyone who knew of the pickup?
Did the driver reach out to CXPC for assistance?
Did the driver reach out to BC/AO fo assistance?
Did the driver leave a door tag or call the listed contact number?
This website is for service providers to access any information regarding pickup related materials along many more features.
What is MyGroundBiz?