Antivirus
Software that detects and removes malware.
Virus
Malware that copies itself and spreads.
Application
A program used for specific tasks.
Login error
A problem accessing an account due to incorrect login details.
Phishing
An attempt to steal sensitive information through deception
Firewall
A system that controls network traffic.
Ransomware
Malware that locks files and demands payment
Helpdesk ticket
A record of a problem reported by a user.
Printer Jam
When paper gets stuck inside a printer
Data breach
Unauthorised access to or disclosure of sensitive information.
Encryption
The process of converting data into code.
Spyware
Software that secretly collects user data.
Ticket ID
A unique number used to identify a ticket.
Frozen
When a program stops responding.
Incident response
A structured approach to managing a cyberattack.
Backup
A copy of data used for recovery.
Trojan horse
Malware disguised as legitimate software.
Employee ID
A unique number assigned to an employee.
Router disconnected
When a router loses its connection.
Temporary password
A password used for a limited time.
Cyberattack
An attempt to access or damage systems without permission.
Malware
Software designed to damage or disrupt systems
Username
A name used to identify a user when logging in.
WI-FI
A wireless connection that allows devices to access a network.
Resolved
The status of a problem that has been fixed.