Cybersecurity Basics
Types of Malware
Helpdesk Vocabulary
Common IT Problems
Security & Incident Response
100

Antivirus

Software that detects and removes malware.

100

Virus

Malware that copies itself and spreads.

100

Application

A program used for specific tasks.

100

Login error

A problem accessing an account due to incorrect login details.

100

Phishing

An attempt to steal sensitive information through deception

200

Firewall

A system that controls network traffic.

200

Ransomware

Malware that locks files and demands payment

200

Helpdesk ticket

A record of a problem reported by a user.

200

Printer Jam

When paper gets stuck inside a printer

200

Data breach

Unauthorised access to or disclosure of sensitive information.

300

Encryption

The process of converting data into code.

300

Spyware

Software that secretly collects user data.

300

Ticket ID

A unique number used to identify a ticket.

300

Frozen

When a program stops responding.

300

Incident response

A structured approach to managing a cyberattack.

400

Backup

A copy of data used for recovery.

400

Trojan horse

Malware disguised as legitimate software.

400

Employee ID

A unique number assigned to an employee.

400

Router disconnected

When a router loses its connection.

400

Temporary password

A password used for a limited time.

500

Cyberattack

An attempt to access or damage systems without permission.

500

Malware

Software designed to damage or disrupt systems

500

Username

A name used to identify a user when logging in.

500

WI-FI

A wireless connection that allows devices to access a network.

500

Resolved

The status of a problem that has been fixed.

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