IT Vocabulary
Application
A program used on a computer or device to perform specific tasks
Firewall
A security system that monitors and controls network traffic
Suspicious email
An email that appears dangerous or fraudulent and may contain malicious links
Malware
Software designed to disrupt or damage computer systems
Login error
A problem where a user cannot access an account because of incorrect login details
Username
A name used to identify a user when logging in
Antivirus
Software that detects and removes malicious software
Phishing email
A deceptive email designed to trick someone into revealing sensitive information
Virus
Malware that replicates itself and spreads, often damaging files
Frozen
When a program stops responding and cannot be used
Ticket ID
A unique number assigned to each helpdesk ticket
Encryption
The process of converting data into code to protect it
Phishing
Fraudulent attempts to obtain sensitive information through deception
Spyware
Software that secretly monitors a device and collects user data
Incident response
A structured approach to managing the aftermath of a cyberattack
Backup
A copy of data stored separately so it can be recovered after a failure
Update
A new version of software that fixes issues or adds features
Data breach
Unauthorised access to or disclosure of sensitive information
Trojan horse
Malware disguised as legitimate software that causes harm when executed
Printer jam
When paper gets stuck inside a printer and prevents it from printing
Vocabulary
The specific terms and language used in a particular work environment
Temporary password
A password provided for a limited time, usually to regain account access
Compromised system
A system infiltrated or attacked by unauthorised users or malware
Ransomware
Malware that locks files or systems and demands payment to restore access
Incident report
A document describing the details of a cyberattack