7&7
Maximize Profitability
Exceed Customer Expectations
Zumiez
Who is Joey?
100

 The what for step 1 

What is Continue the Experience

100

What does DUB and SPT Stand for


What is Daily Update Board Board and Sales Planning Tool

100

MacKenzie's Store 7&7 Ranking

What is 2.5

100

The Year Zumiez was Founded

What is 1978

100

Joey's Common Coffee Spot

What is Starbucks

200

The What and Why of Step 4

What is Product Knowledge

Establish Credibility with the Empowered Customer

200

3 Key Sections within Maximize Profitability

What are Maximize Sales, Payroll Management, and Inventory Accuracy

200

3 Key Sections within Exceed Customers Expectations

What is Clear Zones and Responsibilites, Team Certfication, and Understanding Preferred OMNI Channels
200

Cycle 2 Goal

What is Never Miss A Customer Through BTS+

200

Joey's Out of Work Hobby before Becoming a DM

What is Ultimate Fighting

300

What and How for all 7 Steps? (Acronyms allowed)

What is 

Continue the experience with EVERY

Create Conversation with CARE

Identify Needs & Wants with AID

Product Knowledge with GIVE

Provide Alternatives and Advice with POWER

Suggest Additional Items with BIG

Continue the Experience with LAST

300

Definition of an Action How

What is An Activity that Drives an Experience to Build Knowledge

300

When to Put a Catalog in a 2.0 Package

What is when the DI ends in 1

300

CEO of Zumiez

Who is Rick Brooks

300

Joey's All Time Favorite Baseball Player on the Yankees

Who is Derek Jeter

400

The W,W,H for Step 5

What is

What: Provide Alternatives and Advice

Why: Save the Sale

How: 

Provide Similar Options

Offer Alternatives

Why

Educate on SOLD

Revisit Needs and Wants



400

3 District Commitments within Maximize Sales

What are Drive the Why, Clear Zone Communication, and TAP Sheet Matrix

400

Define Zumiez 6.0

What is the Ability to Check out your Customers from your Mobile Device

400

Company Name before Transitioning to Zumiez

What is Above the Belt

400

Joey's Full Name

What is Joseph Ryan Comnick

500

The Why's for all 7 Steps

What is

Awareness, Build/Strengthen the Relationship, Start a Great Selling Experience, Establish Credibility with the Empowered Customer, Save the Sale, Build the Sale, Build the Relationship

500

Define Maximize Profitability

What is The ability to utilize all aspects of our business (Sales, Payroll, Inventory, Customer Expectations)

Something of that nature

500

Launch of Zumiez 5.0 (Month and Year)

October 2020

500

Name our Sister Companies under Zumiez Inc.

What is Blue Tomato and Fast Times

(Yes Wayward too but they don't Exist Anymore)

500

Joey's Favorite Hip Hop Artist

Who is Nas

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