Marriott
AC Hotel
AC Family Members
Concord Culture
Around the Hotel
100

What is the Marriott Loyalty Program called?

Marriott Bonvoy

100

Who is AC Hotels target guest?

The Essentialist - They live with purpose, know what they want, and how to make it happen. 

100

What is the correct term for HOUSEKEEEPING?

Style

100

Where is Concord's Headquarters?

Raleigh, NC

100

What is the correct terminology for the "BREAKROOM"?

AC Family Room

200

What are the 6 different levels of Marriott Bonvoy?

- Member

-Silver Elite

-Gold Elite 

-Platinum Elite

-Titanium Elite

-Ambassador Elite

200

What is AC Hotels signature scent?

Between the Woods

200

What was the date the hotel opened?

June 5th, 2021

200

Who is Concord's CEO?

Mark LaPort

200

What is the correct term for the MARKET where we sell items at Reception?

AC Store

300

This status receives 250 bonus points at check-in?

- Gold Elite

300

What is 1 of the AC Signature Moments we offer?

- Lavender Turndown

300

Who created the AC Hotels brand?

Antonio Catalan

300

Name one of Concord's five cornerstones

-Quality

-Integrity

-Community

-Profitability

-Fun 

300

What is the correct term for the BUSINESS CENTER?

AC Library

400

This status receives 500 bonus points or $10 F&B credit each night?

-Platinum Elite

-Titanium Elite
-Ambassador Elite 

400

What are AC Hotels Brand Values?

Harmonious - remove the friction of travel 

Discerning - edit our design and services to offer only the best of what our guests truly need

Modern - match the rapid progress of modern urban life 

400

Why don't we wear name tags?

To ensure we are introducing yourselves to each guest
400

What is the charity Concord donates to every Share Day?

Feed the Children

400

What is another term for the Lumin team?

Beverage & Food

500

What was Mr. and Mrs. Marriott's first business prior to getting into hotels

A&W Root Beer Stand

500

What are the 5 AC Mantras?

- “CREATE OPPORTUNITIES FOR MUTUAL RECOGNITION.” 

- “IF WE HAVE TIME TO MAKE IT, WE HAVE TIME TO MAKE IT BEAUTIFUL.” 

- “WITH IMAGINATION, GOOD THINGS CAN ALWAYS BE MADE BETTER.” 

- “FIND SMART WAYS TO BE GENEROUS.” 

- “SUPERIOR SERVICE IS EMPATHETIC AND FLEXIBLE.” 

500

How many AC Hotels are there in North America?

118

500

How many hotel's does Concord operate?

141

500

What is the correct term for FRONT DESK?

Reception

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