Marriott
What is the Marriott Loyalty Program called?
Marriott Bonvoy
Who is AC Hotels target guest?
The Essentialist - They live with purpose, know what they want, and how to make it happen.
What is the correct term for HOUSEKEEEPING?
Style
Where is Concord's Headquarters?
Raleigh, NC
What is the correct terminology for the "BREAKROOM"?
AC Family Room
What are the 6 different levels of Marriott Bonvoy?
- Member
-Silver Elite
-Gold Elite
-Platinum Elite
-Titanium Elite
-Ambassador Elite
What is AC Hotels signature scent?
Between the Woods
What was the date the hotel opened?
June 5th, 2021
Who is Concord's CEO?
Mark LaPort
What is the correct term for the MARKET where we sell items at Reception?
AC Store
This status receives 250 bonus points at check-in?
- Gold Elite
What is 1 of the AC Signature Moments we offer?
- Lavender Turndown
Who created the AC Hotels brand?
Antonio Catalan
Name one of Concord's five cornerstones
-Quality
-Integrity
-Community
-Profitability
-Fun
What is the correct term for the BUSINESS CENTER?
AC Library
This status receives 500 bonus points or $10 F&B credit each night?
-Titanium Elite
-Ambassador Elite
What are AC Hotels Brand Values?
Harmonious - remove the friction of travel
Discerning - edit our design and services to offer only the best of what our guests truly need
Modern - match the rapid progress of modern urban life
Why don't we wear name tags?
What is the charity Concord donates to every Share Day?
Feed the Children
What is another term for the Lumin team?
Beverage & Food
What was Mr. and Mrs. Marriott's first business prior to getting into hotels
A&W Root Beer Stand
What are the 5 AC Mantras?
- “CREATE OPPORTUNITIES FOR MUTUAL RECOGNITION.”
- “IF WE HAVE TIME TO MAKE IT, WE HAVE TIME TO MAKE IT BEAUTIFUL.”
- “WITH IMAGINATION, GOOD THINGS CAN ALWAYS BE MADE BETTER.”
- “FIND SMART WAYS TO BE GENEROUS.”
- “SUPERIOR SERVICE IS EMPATHETIC AND FLEXIBLE.”
How many AC Hotels are there in North America?
118
How many hotel's does Concord operate?
141
What is the correct term for FRONT DESK?
Reception