Troubleshooter
"I'm looking to install my new modem and router"
Customer Self Install Tree
I want to view my check
Panorma > 9 dot box> Peoplesoft
I want to Pay My Bill- Do We handle this? and if so How ?
Yes - We can. Via Agent os or CSG (if trained)
Dashboard> Billing area > Task> Take Payment
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"My internet is not working, it hasn't worked all day"
Cannot Connect
What should I check before putting a PTO request in?
Group allowance
I want to add a Pay per View ? Do we handle this ? If so How ?
Billing Beta Tab (Agent Os) > Pay-Per View > Search by title or date
What are the 7 seas?
Arctic, North Atlantic, South Atlantic, North Pacific, South Pacific, Indian, and Southern oceans
The tech left his tools in my house
ETD - GO BACK
Walk me through approving a timecard.
Why was this months bill higher than last month ?
- What can I check?
Billing Beta > Statements and Ledger > Comparison Tool
How many miles is los angeles from our office?
3 guesses
closest answer wins
Approx: 2,240.9 miles
Where can I find old alerts?
History -Active Alerts
As an employee you are moving addresses, how do you move your cable services ?
Panorama> My charter> Employee connectivity services.
Can I enroll in Auto Pay?
Yes ill be more than happy to to enroll you into ato pay
Multiple ways via agent os to complete this
How many earths can fit inside the sun
1.3 million earths
What is the minimum Troubleshooter usage Goal
60%
What tenure year are you fully vested to receive 100% of your 401K
3 years
"I paid my bill on the wrong account"
What do we do ?
UCM Ticket > Billing> Missing/Misapplied Payment
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