Account types
SafeBalance, Plus, and Relationship Banking
What is Bank of America Advantage Banking Accounts?
Dispute cause for a deposit that did not post for full amount
What is Deposit posted for less than amount deposited?
which sc would you use to troubleshoot cx's digital wallet
What is Digital Wallet Job Aid and Procedures?
cx requesting hold time on recent deposit, which sc would you use
What is Deposit Funds Availability and Holds Job Aid?
which sc would you use to assist with external transfers
what is External Transfers in Online and Mobile Banking Job Aid and Procedures?
these two accounts are the only ones eligible for student pricing
What is safebalance banking and advantage savings?
dispute cause for cx that got charged multiple times by merchant
What is Billed more than once for a single transaction?
where is digital wallet located in synergy
What is account services?
which regulation applies to next day availability
What is Regulation CC?
how can cx's make external transfers (hint:two options)
What is self service and FC?
the requirement to avoid MMF of $12 is a qualifying direct deposit of $250 or more
What is Plus Banking?
two ways to file disputes
What is Action drop down and bolt?
2 reason descriptions for "Digital wallet token request declined"
What is EPH and Venom Failure?
available immediately in the full amount when deposited in all channels
what is Cash Deposits?
something cx needs to enroll in if the are trying to transfer funds over the transfer limit
What is secured transfer or USB security key?
these account are no longer offered at BOA
What is grandfathered accounts?
Missing ATM Deposit gets filed as..
What is Manual Claim?
digital wallet provider apps
What is Apple wallet, samsung pay, google pay, fitbit pay, garmin pay, amazon one?
Longer holds that can be placed on items for specific reasons outlined by Reg CC or if there is a reasonable cause to doubt collect ability.
What is Extended Holds?
cx wants to make a payment to CC from an external account and wants agent to do it
What is direct transfer to CC department?
this current account has a withdrawal limit fee
What is Advantage Savings?
answer the probing questions in the...(Hint:You need to know section in SC)
What is the guided assistant?
to locate a virtual card # through mobile app, what steps does cx have to do
Cutoff times on all ATMs are 8:00 pm Local Time, except for machines in
What is New Mexico and El Paso, Texas (TX)?
which have a cutoff time of 7:00 pm Local Time
cx wants to transfer from savings to checking, what must cx be aware of before doing transfer
What is withdrawal limit?