XIP/ZIP and Smart Connect
What's important to remember when using Smart Connect?
a.Smart Connect only works on Hopper 3 receivers
b.Smart Connect should be used sparingly
c.The customer must give consent before opening the Smart Connect session
The customer must give consent before opening the Smart Connect session
Yes or No? Can you record on a 722?
Yes!
What app from the App Library would you use to look up the channel number of a particular station?
Channel Directory
Which of the following information can you use to verify your customer's account?
a.Security Code
b.Customer's service address
c.Customer's account number
d.Account holder's birthday
a.Security Code
What is the best tool to use in order to help a customer navigate their internet-connected Hopper?
a.Flows App
b.Smart Connect
c.Game Finder
d.Google Nest
b.Smart Connect
How many tuners does a 722 receiver have?
a. 1
b. 2
c. 3
d. 4
b. 2
Alan is interested in adding the Outdoor Pack to his account. What type of additional programming is this?
a. Channel Pack
b. Premium
c. Core Package
a. Channel Pack
Your customer is unable to verify their account using the acceptable verification methods. What is the name of the Flow that you should use?
Follow the Unable to Verify flow
Which of the following customers would benefit most from you using Smart Connect to assist them?
a.Henry, who wants to set Parental Controls on his Hopper but doesn't understand your verbal instructions
b.Marisol, who is very tech-savvy
c.Omar, who is having signal issues on his ViP equipment
d.Anne, who wants to pay her bill
a.Henry, who wants to set Parental Controls on his Hopper but doesn't understand your verbal instructions
Yes or No? Does a 722 receiver support HD programming in every room?
No
How would you probe to identify what kind of remote a customer has?
a.By asking the color of the remote.
b.By asking the sound it makes when you drop it.
c.By asking what color the batteries are.
d.By asking where the SAT button's located (top or side of the remote).
d.By asking where the SAT button's located (top or side of the remote).
Your customer is able to verify their account using the security code, but you're concerned because you hear really strange background noise, almost as if the customer is calling from a call center. What flow should you use?
Follow the Suspicious Contact flow
Which of the following can be used with the Hopper Plus?
a.Hopper 3
b.Hopper
c.Joey 4k
d.Wally
a.Hopper 3
Charlie has a receiver with 2 tuners. What is the maximum number of shows he can watch and record at the same time?
a. 1
b. 2
c. 3
d. 4
b. 2
Which of the following remote models offers voice command functionality?
a. 54.x
b. 40.0
c. 20.1
d. 21.0
a. 54.x
Lindsay calls and wants to know where and how she can watch Survivor. What tool should you use to help Lindsay locate more information on this program?
Show Finder App
If a customer calls to ask about features of their Hopper 3, what resource can you refer them to so they can learn more on their own for future questions?
a.Knowledge App
c.Sling TV website
d.Their bill
Their bill
Which receiver allows you to watch and record the most shows at a time?
a.Hopper 4
b.Hopper 3
c.922
d.722
b.Hopper 3
Henry calls in and says that he can't figure out how to turn the subtitles on his TV. Is this a technical issue or an opportunity for customer education?
Customer education