Your Approach
ASSESS>CONSIDER>TAKE ACTION
What is ACT Decision Making Model
Someone making a purchase
What is a customer
exceed the expectations of the people we serve
What is results
This beverages milk is aerated 6-8 seconds
What is a cappuccino
Barista food/beverage in BOH fridge not in designated container next to customer food
What is a Major
Role models our mission and fosters an inclusive culture where partners thrive and inspire to deliver the starbucks experience
What is creating the environment
DURING SAME VISIT CUSTOMERS MAY RECEIVE THIS
What is a free refill
Pursue big ideas beyond our comfort zone
What is Courage
Food items stored on the floor
What is a major
Leads in executing the store plan and ensures the team is working together to create the starbucks experience for the customers
What is running shifts with customers at our core
To create an inviting and respectful environment for customers and partners
What is The purpose of the new coffeehouse code of conduct
Create great vibes to bring out the best in others
What is joy
Every scheduled barista, on every shift. 3 times daily, minimum
What is Coffee and espresso quality tasting
Did not wash hands after touching food, hair, or skin
What is a critical
Adapts to unexpected changes and remains professional while using resources to respond to customer and partner needs and delivering the starbucks experience
What is solving problems in the moment
This routine helps us maintain a clean and inviting lobby
What is check lobby routine (customer support cycle)
Approach things with passion and creativity
What is craft
Three ristretto shots of Starbucks Blonde espresso combined with Brown Sugar syrup, cinnamon powder and steamed oatmilk for a creamy and rich, yet balanced flavor
What is the brown sugar oatmilk cortado
Apron is visibly dirty during shift
What is a minor
prepare, lead, transition
What is the Shift pattern
call out name and item
hand off directly to customer
thank customer and welcome back
What is hand-off plane expectation for cafe customers
(hand-off plane routine)
Actively listen and connect with warmth and transparency
What is belonging
Proportion, grind, water, & freshness
What is the Four Fundamentals of Brewing
Air curtain turned off/not working properly
What is a minor