General
Scotiabank business' name
What is the Bank of Nova Scotia?
Place to find most of the daily resources we use daily.
What is Insite?
Password that we provide customers for them to update it.
Customer asks for us prevent a company from taking a payment.
What is a Stop Payment?
Stop placed on a cheque after being deposited.
What is a hold?
A plan to continue during an un planned disruption.
What is Business Continuity Plan (BCP)?
Resource that gives you detail information and step by step procedure with images.
What is Sourcelink?
Set of questions that the customer needs to answer to access their online banking.
What is Security Questions?
Company that we, or the customer, can add to their profile.
What is a payee?
4 letter acronym for purchases done virtually.
What is OPOS?
The 4 components of Service Basics.
What is Professional, Friendly, Willing to assist and Efficient.
Resource where we and the customers can view detail information about bank products.
What is scotiabank.com?
2 ways to access online banking.
What is the APP and website?
What is book an appointment?
Fee charged when not enough funds are on the account.
What is a non-sufficient funds fee?
What is Relate, Discover, Commit and Advise?
Screen where we can view notes from previous calls.
What is Call History?
Steps to get to the screen to reset SOL password.
What is CH - F2 - F11?
We refer the customer to the branch when we see this message in VA.
What is Voice Print Locked?
Synonym of interact Flash.
What is tap feature?
The 4 values of Scotiabank.
What is Accountability, Integrity, Passion and Respect?
Screen where we can update customer's address, update product linking and change product type amongst others.
What is Centralized Maintenance?
3 character status that won't allow us to reset SOL password.
What is SUS?
Department that we reassign cases for a bill payment reversal.
What is REVIEWAPP?
RKO that we set up in order to complete a solution.
What is paperless?