Personal/Auto Loans
What is the minimum and max loan amt for auto?
Min $5k, Max $70k for new autos
What is the annual fee for each of our credit cards?
No Annual Fee
Member comes in inquiring about a business account. What document do you provide him/her and where can you find it?
Business account checklist-member, found on bay connect and on bayfed.com
Which type of account can the Bay Checking be converted to without having to change account numbers?
Bay Checking to Horizon Checking
How do you retrieve funds from TCR in the event of a robbery?
Click the "version" at the bottom of the TCR"
What is the lowest interest rate you can offer me on a 10k auto loan for 66 months?
5.74% is with no discounts, 5.49% with discounts
BONUS: 5.24% if it is a fully electric
I have a coastal cash credit card. When is my payment due?
3rd of every month
Can I link my BayBusiness Plus Checking Account to my Pacific Points Credit Card as ODP?
No- biz checking accounts can only be linked to a biz savings and/or biz line of credit for odp
What is the age range for members who open a BayTeen checking account?
11-17
Where is the robbery kit found in the branch?
On the top of vault
I am interested in a $55,000 personal loan and my credit is excellent. What is my rate for 60 months?
Trick Question: Max loan amt is $50k, otherwise rate would be 8.99
I need to take a cash advance from my Coast Cash credit card of $2450. How much will I be charged to do this?
$49
True or false: Business Savings Accounts are charged $5 a month when balance falls below $100, no other services, and no transactions have been performed in previous 6 months
False, the fee is charged quarterly
I am interested in a checking account, however I do not receive direct deposit. How else can I waive the monthly fee?
Under 26 years old, over 66 years old, use debit card 10 or more a month
Where are disputes for ATM transactions found?
Bay Connect>Web Apps>Unposted Item Dispute Form
I just moved here from Oregon and I am interested in refinancing my vehicle. What question would you ask to confirm eligibility?
What state is your vehicle currently registered in?
Are balance transfers eligible for the 0% 15 month promo
No, only new purchases
How do I waive the fee on my BayBusiness Basic Checking?
Maintain balance of $1000 or more
What resource can you use to confirm an ID is valid for a transaction and/or new account? Where is this found?
Bay Connect>Web Apps>ID Checking Guide
In the event of an emergency, where is the branch meeting place?
Brooster's Ice Cream
What are the requirements to qualify for $200 auto refi promo?
Loan amt must be over 10k, must be an external loan-not Bay Fed
What is the min age to apply for credit?
18
What's the best way to schedule a new business account?
Review Aptos Schedule in outlook, Email Rachael and Kaylee the info and set expectation to member that someone will contact him/her to schedule.
What interest will I get on a $150,000 CD for 18 months?
3.40% with a yield of 3.46%
Member asks you about a loan for home improvements, what product would you recommend?
Home Equity Line of Credit