Phases
During the first phase of the case management process, the case manager should attempt to:
a. evaluate the effectiveness of case management.
b. learn about the individual’s expectations for care.
c. develop ways to extend access of services
d. teach the client to advocate for him- or herself.
b. learn about the individual’s expectations for care.
The case manager who provides services such as cost analysis or quality control to different organizations is a:
a. Consultant
b. cost container
c. problem solver
d. broker
b. cost container
“The process of determining future service delivery in an organized way” describes which phase of case management?
a. Planning
b. Evaluation
c. Assessment
d. Implementation
a. Planning
A strengths-based case manager:
a. recognizes the client’s right to determine the case plan
b. allows case management duties to be assumed by various individuals or groups
c. provides assistance only with financial aspects of the medical and mental health systems
d. allows the client to be involved in services for a long period of time
a. recognizes the client’s right to determine the case plan
Authorizing services, monitoring quality of care, and determining the length of time care is provided are all functions of:
a. public health programs
b. after-care programs
c. managed care programs
d. behavioral health programs
c. managed care programs
The case manager who has a thorough understanding of the client’s mental health and medical history, and maintains a primary relationship with the client is a(n):
a. advocate
b. counselor
c. problem-solver
d. coordinator
b. counselor
Developing the focus of the relationship between the case manager and the applicant should occur during which phase of the initial contact?
a. The middle.
b. The end.
c. The beginning
d. Throughout each phase.
d. Throughout each phase.
David's primary responsibilities include identifying the current functioning of the clients upon arrival at the facility. David also meets regularly with his clients to develop both short- and long-term support plans, and to monitor the client’s progress in gaining new skills.
David’s major role is that of:
a. problem-solver
b. coordinator.
c. broker
d. planner
d. planner
Which is the correct definition of “Screening?”
a. The process by which the client is granted inclusive rights to a particular service or nutrition plan.
b. The process by which the client is determined appropriate and eligible for admission to a particular program.
c. The process by which the client is determined to be ready for admission to your facility.
d. The process by which the clients substance abuse is determined.
b. The process by which the client is determined appropriate and eligible for admission to a particular program.