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Alex and Maria both want to take the leadership role in their team project. After some discussion, Alex decides to step back and let Maria be the leader. According to Chapter 14: Working and Presenting in Teams, which strategy does Alex apply?
Accommodating
Diana was usually confident when speaking in her class. However, when she had to compete in a national-level speech contest, she became very anxious and nervous. According to Chapter 3, what type of communication apprehension was he experiencing?
Situational communication apprehension
Julia is giving a speech about cigarettes. She cites the National Association of Tobacco Sellers, who claim that cigarettes have no harmful effects. According to Chapter 7, what element of evaluating sources makes Julia’s source less credible?
Purpose (Chapter 7.3)
Alexis missed a homework deadline. When chatting with his friends, he laughed and said, “Yeah, I totally forgot to hit submit—oops!” But when he explained the same situation to his professor, Alexis said: “I apologize, professor. I made a mistake by not submitting the assignment on time.” According to Chapter 1, which proposition of communication does this situation best represent?
Communication expresses both content and relationship
Name three components of the communication model according to Chapter 1!
Source and receiver, encoding and decoding, message, channel, feedback, and noise
What are the three parts of a verbal citation?
Author, qualifier, year
According to Chapter 14, what are the four types of conflict in teamwork?
Procedural, role, interpersonal, ideational
____________ Leaders offer money, grades, or power to get team members to participate.
Transactional (Chapter 14.2)
Leslie is pitching her idea of a sweeping robot to employees in a large commercial office. She believes that since these professionals spend long hours at work and have little time for household chores, a sweeping robot would be the perfect solution. According to Chapter 5, which level of audience is Leslie addressing?
Target Audience (Chapter 5.1)
Four elements you should consider when evaluating the reliability of a source in a presentation:
Purpose, author, recency, and verification
What is the difference between narrative evidence and objective evidence?
Narrative evidence refers to stories people tell about their own or others’ experiences. Objective evidence refers to numbers, statistics, and ratios discovered by experts in the field. (Chapter 12.2)
During a company meeting about launching a new product, Jordan reminds the team of his 15 years of experience leading successful launches and then uses a confident tone to reassure everyone that this strategy will work. This is what Aristotle called a speaker’s (Logos, Pathos or Ethos).
Ethos (Chapter 2.2)
Since childhood, Libby’s parents told her that a girl should not talk too much, or no one would want to marry her. Now as a freshman in college, she struggles to express her opinions in class and interact with her classmates. According to Chapter 3, what is the cause of Libby’s anxiety?
Inadequate positive reinforcement
Name the three key components that need to be addressed when conducting the audience analysis.
Assessing needs, assessing backgrounds, assessing situations (Chapter 5.2)
Name two differences between a team versus a group, as identified in Chapter 14.
Interdependency; shared responsibility for common goals
This ethical approach believes that what makes an action the right one to do is determined by the consequences of that action. (Virtual ethics, Kant's perspective, Utilitarianism, or Care Ethics)
Utilitarianism (Chapter 2.2)
As the evil twin of consensus, __________ refers to coming to a conclusion without critical thinking or evaluation of enough alternatives.
Groupthink (Chapter 14.3)
Marilla is producing a global TV show and is examining whether certain gestures or symbols in the show might be offensive in some countries. According to Chapter 5, what kind of background assessment is Marilla conducting?
Cultural Considerations (Chapter 5.2)
Allan spent his life working on a farm, raising sheep and cattle on his family’s land. One day, he’s giving an informative speech about milking cows and pasteurizing their milk. According to Chapter 6, what type of credibility has Allan built?
Initial credibility
With _________ , members first generate ideas individually in writing before sharing them with the team, and according to Chapter 14, it has been shown to produce more creative results compared with brainstorming.
Nominal group technique (Chapter 14.3)
At first, Anne said she preferred the team to meet on Zoom. But after hearing a colleague explain the benefits of in-person meetings, she agreed to switch. According to Chapter 14, what communication attitude is Anne showing?
Provisionalism (Chapter 14.3)
Mention two out of six ways in which nonverbal behavior interacts with verbal behavior to produce meaning according to Chapter 1!
Repeating, accenting, substituting, complementing, regulating, and contradicting (Chapter 1.2)
According to Chapter 14, A _________ is always challenging ideas by saying things like “I think there can be problem doing this...” or “We should think about the downside of...”
A central negative (Chapter 14.2)
Gabriel's therapist asked him to imagine a situation where he is chatting casually with a colleague about their weekend plans when he feels nervous. Over time, Gabriel gradually learned to replace feelings of anxiety with relaxation when facing communication situations. According to Chapter 3, what is Gabriel engaging in?
Systematic desensitization (Chapter 3.3)
During her Zoom meeting with her team, Megan leaves her camera on so that her team members can see her nodding along and smiling. According to Chapter 4, what communication strategy is Megan using during her meeting?
Backchanneling cues (Chapter 4.1)