Natural Disaster
what to do when on fire
what is stop drop and roll?
define personal scandal
what is public figures must manage their credibility, using strategic denial, apology, or justification to regain trust?
language we communicate with
what is English?
define product recall
what is returning of product due to safety reasons?
class time
what is 10 am?
what to do in earthquake?
what is drop, cover, and hold?
after celebrity makes bad comment
what is public apology?
define crisis communication
what is managing and sharing info info during unexpected events that could harm someone or their organization
place 7 deaths of johnson johnson recall
what is chicago?
spell kk real name
what is Kirstyn?
who can you call during natural disaster
what is fema?
person behind baby oil scandal
who is diddy?
ways to communicate (at least 2)
what is timely and transparent
empathy and accountability
consistent and clear
monitor and respond to feed back
many class action lawsuits
what is takata airbag?
the best teacher
what is ms.k (knickerbocker)?
during a disaster make sure instructions are ___
what is clear?
How was the Clinton Affair scandal handled?
Initial Denial and Deflection (January 1998)
Shifting Public Focus and Continuing Governance
Admission and Damage Control (August 1998)
Impeachment (December 1998)
types of crisis
what is natural Disasters, product recall, personal scandal
bottles removed
what is 31 million?
what did the horse say after it tripped?
Ive fallen and cant giddy-up
keep phone calls
what is brief?
the biggest scandal rightnow (in office)
what is trump?
5c's crisis communication
what is clarity, concise, correct, consistent, cadence?
cause of the Tylenol to be removed
what is cyanide-laced capsules?
best dressed at met gala (opener)
what Is Teyana Taylor?