3C
This approach is a streamlined and simple consultation model and is applicable in all customer interactions. Effective consultation with our customers is fundamental to upholding our commitment to the Purple Promise.
3C Consultation Model
What app is used to show alternative reporting?
Recovery Dashboard
I will make every customer experience outstanding.
What is the Purple Promise?
Team members are now eligible for a company subsidy when they enroll in this program
Commuter Benefits Program
Project confidence in your posture and tone of voice, smile and make eye contact
Connect
Name (2) D72 priorities
Customer Experience
Inclusion
Ownership & empowerment
Brand representation
Control the controllables
A consolidated and scored report that summarizes the customer experience.
What is the Customer Experience Index (CXI) report?
This program has a work-life balance website that includes a discount center that includes all the discounts available to all FedEx Team Members
Life-Mart
Offer the total product solution, including any enhancements and Plus One products, to meet the customer’s needs by using the Key Phrase, “I recommend...”
Collaborate
Team members can access images and media to share through their social media accounts, including Facebook, Twitter and YouTube.
FedEx Social Hub
Used to measure the customer/s likeliness to recommend.
What is the Net Promoter Score (NPS)?
This program offers eligible employees of FedEx Corporation and its subsidiaries the opportunity to purchase shares of FedEx Corporation common stock through regular payroll deductions on an after-tax basis
ESPP- Employee Stock Purchase Program
Thank the customer for their business and keep communication with them open
Close
Name 2 of the recovery dashboard metrics
Non-ship Sales Growth
Full Serve Color Growth
Signs and Graphics Growth
Retail Plus One
ADV Growth
Packing Growth
SQI Total Variance
Customer Experience Index (CXI)
A rating in which encompasses the entire customer encounter based off needs being met.
What is the Consultation Score?
Did you know if you contribute at least 5% of your eligible pay into the plan, you'll receive an additional 5% in the employer matching contributions to your plan's account? Join the plan today and choose to contribute at least 5%?
401K Contribution
Name all of the Key Phrases
What brings you in today?
Tell me about...
I recommend
Are you ready?
Are you aware?
These are a great way for businesses to send a clear message that customer and employee safety is the top priority
6ft Floor Decals
Where People, Customers, Integrity, Responsibility, Innovation, and Community meet.
What are our Core Values?
Our people are our most important asset. FedEx is committed to supporting our Team Members affected by natural disasters. This program includes policies and benefits that help ensure we support our Team Members when they need us most.
Disaster Relief Program