Hearings Process
This department oversees our program and reviews requests for hearings
What is DSHS
This term means a child's attendance in a given school could not be verified.
What is School Enrollment Not Found
You could be denied for this reason if you listed members of your household incorrectly
What is Over Income
This date is sensitive and could reveal private information about a person
What is PII/Personal-Identifiable-Information
Step 2 of the hearings process, this is used to communicate initial expectations to the caller.
What is the admin hearing/reactive script
This 8-digit sequence can be found on a caller's denial letter.
What is the Case ID/Case Number
You could be denied for this reason if your child wasn't attending school in the year before the summer program
What is School Enrollment Not Found
External emails with suspicious domain names and urgent calls to action are signs of this malicious behavior.
Residents of Washington have a legal right to this
What is an administrative/fair hearing
Not all of these kind of schools participate in the NSLP
What are Tribal Schools
You could be denied for this reason if your child attends an all-online school
What is Non-Participating School
What is ASOC
You would do this if you're unable to de-escalate an upset, frustrated, or complaintive caller
What is offer a case review
In what year must enrollment take place to be eligible for the summer benefit program?
What is the preceding school year
You could be denied for this reason if your child already received benefits during the summer
What is Active on Another Case
Not a virus, but still you would never intentionally share this with a family member or friend.
What is a password
This is required criteria for the program application
What is enrollment at a school participating in the NSLP and a qualifying income
This step is required for any administrative hearing request you process.
What is checklist validation/validating probing questions.
This is the first topic you should cover when probing any denial reason
What is the eligibility criteria
This phone number is available 24 hours a day, 7 days a week, anywhere in the world when you need to report information security or physical and personal safety concerns.
What is 202-728-0645