Service
The goal of 3.0 per bay represents this critical step in the Service process.
What are average items downstocked?
This method ensures older products are sold first by placing them in front or on top during downstocking.
What is FIFO (First In, First Out)?
This merchandising technique groups similar plant varieties and colors together to create bold, eye-catching displays
What is color blocking?
This action should be taken if an item cannot be activated after placing a new price label.
What is emailing Pricing@lowes.com?
This tool must always be kept holstered and uses a tape splitter instead of the blade to prevent product damage.
What is a safety knife?
This step requires taking 1–2 photos of the entire bay before any product is moved.
What is the Pre-Service Photo?
This tool helps reduce walking during resets by allowing associates to print labels directly in the aisle.
What is a mobile printer cart?
This display method arranges plants from smallest in the front to tallest in the back to improve visibility and presentation.
What is waterfalling (short to tall)?
This item should be flipped when a rug table price decreases, and clearance rugs must also have pricing added directly to them.
What is the “starting at” price sign on rug tables?
This type of lift is required when handling items over 75 pounds.
What is a team lift?
These barcodes are scanned to begin service and help manage inventory locations within the store.
What are SIMS barcodes?
This process should be used when collateral is missing or damaged during a reset to document and address the issue.
What is the Green Dot Process?
This must be completed before merchandising plants to ensure product health and presentation standards.
What is watering?
This should be reviewed with the MSM after completing DPC to ensure all issues are resolved properly.
What are price mismatches?
This action should be taken when you see another associate working unsafely.
What is speaking up?
This action in the MST App should be used when stopping work for breaks, meetings, or helping another associate.
What is Pause Service?
This document outlines product placement, fixtures, signage, and layout for a bay during a reset.
What is a planogram (POG)?
These items should be identified and removed from tables and grower racks to maintain a healthy, sellable display.
What are distressed goods?
This should be kept clean and emptied when full while completing DPC to maintain an organized workspace.
What is the trash can or Lowe’s bucket on the printer cart?
This type of PPE is required when handling beams, lumber, freight, or heavy and bulky items.
What are impact resistant gloves?
These signs help customers locate products and should be installed consistently at 90 inches from the floor.
What are product locators?
During Planogram Accuracy, failing to scan items can result in them being automatically removed from this system location.
What is SIMS?
During non-peak season, this action helps create the illusion of a full table while improving airflow and plant health.
What is product spacing?
This tool in the Pricing App helps associates locate items when they are unsure where a product is in the store.
What is the SIMS location link?
These should be picked up immediately when spotted, including banding, shrink wrap, and spills, to prevent hazards.
What are safety hazards?