MVD
WHAT IS THE DOLLAR RANGE FOR MVDS
NON MANAGED 2000, MANAGED 1000
AS SOON AS QUOTE IS CREATED, THEN 24-48 HOURS
"I'M JUST LOOKING"
TELL ME ABOUT YOUR PROJECT
BEST TIME TO COACH A BEHAVIOR?
RIGHT AWAY
WHAT IS OUR MISSION
SOLVING PROBLEMS AND FULFILLING DREAMS FOR THE HOME
NAME TWO BENEFITS OF MVD REWARD
LARGE PURCHASE SAVINGS, CUSTOMER LOYALTY,
WHAT BEHAVIORS HELP ENSURE OPPORTUNITIES DON'T BECOME FORGOTTEN
FOLLOW-UP
ACCOUNTIBILITY-I AM RESPONSIBLE FOR THE RESULTS- JUST DOING WHAT IS ASKED
OWNWERSHIP- THIS IS MY BUSINESS, CREATES SOLUTIONS, DRIVES THE RESULTS
FOCUS ON CUSTOMER, TAKE ACTION, SHOW COURAGE, DELIVER RESULTS, CONTINUE LEARNING
WHAT IS THE NUMBER FOR MVD
1-800-725-6714
WHAT ARE THE THREE MOST IMPORTANT COMPONENTS OF COMMENTS
"I NEED TO THINK ABOUT IT"
WHAT SPECIFICALLY WOULD YOU LIKE TO THINK THROUGH
WHY ARE MONTHLY CONVERSATIONS IMPORTANT
VARIOUS ANSWERS
WHAT ARE OUR VALUES
DRIVEN TO WIN, SERVICED MINDED, RESPECTFUL, COLLABORATIVE, INCLUSIVE
STORES SHOULD HAVE A GROWTH OF % OF MVD VS LY OF WHAT
40%
WHAT DOES THE PRIORITY RANKING MEAN ON WORKBENCH
BASED OFF CX PURCHASE HISTORY
"I ALREADY HAVE A SUPPLIER"
WHAT DO YOU LIKE MOST ABOUT YOUR SUPPLIER
FOLLOW UP DEMONSTRATES THIS OWNERSHIP BEHAVIORS
COMMITMENT TO WINNING SALES
WHAT ARE THE BIG THREE
CLEAN/SAFE , INSTOCK AND CUSTOMER SERVICE
WHAT % OF MVD QUOTES ARE SOLD THE SAME DAY THEY ARE CREATED
80%
WHAT IS THE PURPOSE OF WORKBENCH
TO DRIVE SALES
"I DON'T HAVE THE TIME RIGHT NOW"
"WHAT DAY/TIME WORKS FOR YOU"
THIS BEHAVIOR INCREASES AVERAGE TICKET AND CUSTOMER SATISFACTION
SOLUTION SELLING
WHAT RANKING IS D886 IN % TO PLAN FOR PRO
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