CSC
A CSC ServiceWorks company that offers in-unit washers and dryers to properties?
What has one head, one foot, and four legs?
A bed
This is used to track customer issues or questions
A Case
We no longer accept what document as Proof of ownership?
Utility Bill
A client wants to update the primary contact listed on the account after an internal staffing change. Select the most appropriate AVS reason.
1. Contact Info Update
2. Contract Request
3. Account Ownership Update
4. Proactive Touchpoint
1. Contact Info Update
This platform provides clients access to collections, payments, and service history.
Virtual View
What has many teeth but cannot bite?
A comb
This desert is the largest hot desert in the world.
Sahara Desert?
When submitting a loss or renewal for approval what should go in the approval comment box?
Loss notes or deal notes
A Client Support client reports card readers are not accepting payments and wants them removed. Select the most appropriate AVS reason.
1. Coin/Card Removal Concern
2. Service Request
3. Equipment Upgrade
4. OTA
2. Service Request
Provide one of CSC'S phone number.
469-680-7150
844-272-9675
What has a head and a tail but no body?
A Coin
How do you calculate a contract buyout?
Net pm x #of months remaining in the contract x # of machines
5 years
A branch manager follows up on a previously submitted request that has not yet been completed. Select the most appropriate AVS reason.
1. APO Follow Up
2. Branch Follow Up
3. Escalation
4. Proactive Touchpoint
2. Branch Follow Up
You received a case from a property manager for an account that belongs to Erin Shears regarding reverting vend prices. What two actions are required?
1. Flip the original case to Erin Shears
2. Create the VPI rollback case
What runs but never walks?
Water
Who are the 2 Air Specialists who assist with Air Cases now?
Luis Vargas and Libby Bricker
What is the additional security feature that was recently added to the OTA APP? It is offered by banks and credit unions and adds additional protection by ensuring that actual card numbers are not shared with merchants
PAZE
A client is requesting us to replace older equipment with a newer model at the same location. Select the most appropriate AVS reason.
1. Machine Replacement
2. Equipment Upgrade
3. Adding Machines
4. Retrofit ETA
2. Equipment Upgrade
CEO OF CSC SERVICEWORKS
Mark Reinbold
I have branches, but no fruit, trunk, or leaves.
A Bank
What does CSC stand for?
Coinmach Service Corporation
Your capital date for losses should be how many days out?
120
An agent on the collection team has included you in an email chain with a client requesting copies of their outstanding invoices. Select the most appropriate AVS.
1. Billing Concerns
2. Quote Request
3. No Action Needed
4. Proactive Touchpoint
3. No Action Needed