CST 101
Psychological/
Stress First Aid
Family Support Center (FSC)
Walking & Talking
Emergency Notification
100

The original name of CST before the new CST mission change.

What is the Crisis Support Team?

100

An event that causes a lot of stress.

What is a traumatic event?

100

A signed agreement between a selected off-site shelter and BOP. 

What is an MOU?

100

Two CST staff members (local &/or regional) make rounds every 8-12 hours.

What is a pair?

100

Obtain emergency contact information from this department.

What is Human Resources?

200
CST expanded its role to include these activities.

What is wellness?

200
A condition experienced by 1/3 of correctional workers.

What is PTSD?

200

A place to ensure that family and close friends of staff have a place to shelter or get information in there is a crisis.

What is a safe haven?

200

The contents of conversations with staff are not allowed to be disclosed. 

What is confidentiality?

200
CST member who serves on a team to deliver notification and may also assist with funeral services upon the family's request.

What is the Chaplain?

300

The physical, mental and emotional toll of working in corrections.

What is burnout?

300

An approach that can benefit anyone impacted by psychological trauma.

What is Psychological First Aid?

300
The level at which an FSC would be a 24/7 operation until further noticed requiring full staffing and operational support.

What is High Level?

300

The term for strengthening relationships and building trust.

What is rapport?

300

An expression of sympathy, especially on the occasion of a death.

What is condolence?
400
This new role taken on by CST to offer individual outreach.
What is Peer Support?
400

An evidence-informed self-care and peer support model.

Stress First Aid

400
An executive staff member gives approval to activate the FSC.

What is the Warden?

400

This CST member has a higher bar for reporting when in doubt about confidentiality. 

What is the CST Psychologist?

400

a phrase that is overused or may portray insincerity

What is cliche?

500

A CST team with additional responsibilities that respond to large-scale, long-term incidents.

What is the Regional CST?

500

The first principle of Psychological First Aid that ensures the removal of an actual or perceived threat.

What is Safety?

500

When the FSC is activated, a communication plan is established and reported to an entity. 

What is the Command Center?

500

The first 72 hours after an incident, the CST identifies immediate needs of staff.

What is the Initial Response?

500

An established group to include someone trained in notifications or someone who had a working relationship with the person.

What is a notification team?

M
e
n
u