GDC
What does GDC stand for
Guest Data Capture
Absolutely no returns/ exchanges on
markdown items
What do you need to confirm before issuing a refund
Payment method
Must have guest information for GDC
Guest email
What do you need to see to process a return (2)
1. Receipt/ Proof of purchase on profile
2. Date of Purchase
True or False: We can refund cash?
Yes, if that was original payment method
What do you say to our international/ visiting guests for GDC?
"The email receipt is another original copy that can be used for tax refund"
What to absolutely NOT DO when returning products
Scan barcode
What happens when you select non-integrated payment when processing a refund?
Guest won't get money back
What do you say to local guests for GDC?
We'll have your transactions on file for easier returns, size checks
What do you select on the till when returning an online purchase
Ecomm return
How do you process refunds when third party giftcards were used (him/her giftcards)
Lululemon giftcards
*GUESTS CAN NO LONGER USE HIM/HER GIFTCARDS*
What is the last important step of GDC
Guest confirms email on pinpad
What is the ecomm limit return in store?
$1000
What payment method can we not refund to for ecomm purchases?
PayPal