Res Life Handbook
Incident Response Manual
Custodial/Maintenance
Role Play
Dorm Trivia
100

What time does visitation hours start and finish on weekdays? Weekends?

10am-Midnight, 10am-1am

100

If you see two residents in a physical altercation, what do you do?

Call campus police. Call On-Call Phone after. Crowd control until police arrive.

100

Residents report the hot water to their bathroom sink isn't working.

Submit maintenance request to your RD and let residents know it has been submitted and will follow up with them in a day or two.

100

A resident comes to you at 11:30pm to complain about the next room over being noisy. Show us how you would approach the loud room next door.

Remind residents of quiet hours and ask them to be respectful of others trying to sleep. Suggest common area use if applicable.

100

This dorm was built in 1996

Residence Towers

200

What is the dorm rule on pets? What do you do if you see a resident with an animal in their room?

No pets allowed on campus besides ESA animals. Ask residents to remove pet immediately otherwise animal control/campus police will be called. Let your RD or On-Call RD know about situation. Write IR

200

A resident tells you someone stole their laptop from their room. What do you do?

Tell them to call campus police for theft of personal belongings. Write IR

200

Resident reports a laundry machine isn't working properly. What do you do?

Ask which machine. Take a picture of front of machine so number of machine and code of machine can be seen. Send in your group chat for RD to submit.

200

You are locking up your building and notice a guest signed in but never signed out. It is now 12:20am. Show us how you would approach this situation.

Knock on the door. Let them know resident hasn't signed out and ask if they are still there. If guest can be seen ask guest politely to leave and remind guest and resident of visitation hours and policy. Remind them they need to sign out. If no visual of guest but you suspect they're still there tell resident you need to do a quick room check and look in wardrobes/behind furniture to make sure guest left. Write IR if guest is there.

200

In 1952, this dorm was completed as a female dorm.

Nellie Lee

300

What is the rule in the dorms about smoking?

All EAC residence halls prohibit smoking. Smoking is prohibited at all times within 50 foot perimeter of the dorms.

300

What do you do in case of a mental health crisis? Minor suicide ideations.

Call the On Call-Phone. They will come in person to determine if the RLO/Campus police needs to be called.

300

What color is the disinfectant spray you use to spray on blood, urine, or any other area with bacterial concern?

Blue

300

Show us how an intentional conversation would go for a resident you don't know?

Ask a questions to get to know where they're from, what they're studying at EA, and hobbies they're interested in.

300

During World War II, the college operated a civilian flight school preparing pilots for service in the armed forces. Even before the United States entered the war, pilots were being trained in expectation of our being involved. This dorm served as the cadet barracks.

Wesley Taylor

400

What time does quiet hours start and finish during the week?

10pm-8am

400

Name two signs a resident may have alcohol poisoning.

Vomiting, inability to stand/balance, pale or bluish skin, unresponsive/passed out, mental confusion

400

A resident says water is leaking from the bathroom. What do you do?

Go check out the report immediately. If water is actively leaking/running call On-Call Phone. If there is no active leak that needs immediate attention take picture and report in group chat for RD to submit.

400

You receive a call from the RLO that a tip came in about an alcohol party in a specific room. You call campus police and they said it'll take them 30 minutes to arrive. They ask you to go knock on the door and address the situation until they get there. Share with us what you would say/do once you've knocked on the door.

Let them know the housing office/campus police was told a party was happening in the room and you'll need to do a search of the room. Ask for identification from everyone in the room. Take pictures of IDs and any drugs/alcohol. Ask residents to sit/stay put and wait for campus police to arrive. Make sure non residents leave after CP shows up. Stay in doorway/room if possible to listen to what residents are saying 

400

In 1964, this men's dormitory was completed.

Mark Allen

500

What is the cost to replace a Residence Towers key?

$62.50

500

Fire alarm goes off in the Residence Towers. Explain the proper procedure to follow to address the alarm.

Go to panel. Look at code. Go check the area the code said set off alarm. Once you've checked the area if all is clear, type panel code and reset. Call campus police to call off alarm. Reset elevator. Send email to Candee, cc Chris. If not clear ecacuate everyone on your way out and call 911.

500

What is the rule for using tape in the dorms?

Doors and windows are not to be taped with anything besides painters tape (blue). No scotch tape on anything that can be painted. 

500

You're working your desk shift and notice a resident crying as they walk by and go to their room. You go knock on the door to check on them. They tell you they're struggling with their mental health. What do you do next?

Listen non-judgmentally to student to determine what is going on. 

In a caring way ask important safety questions (if they are thinking about harming themselves or others/are considering suicide).

Upon disclosure, notify the student you are a mandated reporter and must report the situation to the On-Call Phone

Call the On-Call Phone, who will determine the need for in-person response, possible call to RLO and/or Campus Police/EAC Counselors, etc.

Generally, issues including depression, eating disorders, severe stress, death of a loved one, break-ups will not result in immediate in-person response from the On-Call Phone.

Complete an IR and contact will be made with the student next business day.

Generally, issues including non-lethal self-harm, lower level suicide ideation (no imminent risk), and elevated distress will result in an immediate in-person response from the On-Call Phone RD, but will not likely result in RLO being called.

500

This EAC basketball player lived in our dorms, played with Chris, started for the Phoenix Suns, and now holds the record for most points scored in the European League. What is his name?

Mike James

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