UASP Services
What does UASP stand for?
What is University Academic Success Programs?
What are 3 excellent customer service qualities we reviewed earlier?
What is Positive attitude, appreciative, patient, smile, proactive, knowledgeable, welcoming, sincere, empathetic, attentive, clear communicator, or being focused?
What are the three categories we use to classify students?
What is Negative, In-Betweens, & Positive?
The design aspiration that Sun Devil Service supports.
What is Enable Student Success for All?
What 2 UASP services provide subject area tutoring?
What is in-person tutoring and Online tutoring?
What is an elevator speech?
What is a 20-30 second pitch that sparks interest and summarizes what your organization does?
What were the 3 areas of focus for Navigating Co-Workers?
What is building a strong work team, delegating, & Praise?
Why do we have Sun Devil Service?
What is they define service excellence?
What 2 UASP services provide graduate academic support?
What is Graduate Statistics and Graduate Writing?
How does not acknowledging or greeting people at the desk translate into poor service in general business?
What is a lack of manners?
What are 3 potential needs students have when using our services?
What is tight deadlines, class/group assignments, deeper understanding of coursework, how to apply better study methods, how to manage time more effectively, or learning how to focus on what is important?
How many Sun Devil Service standards are there?
What is 4?
What UASP service provides "organized study groups?"
What is Supplemental Instruction?
What are 3 ways you can practice active listening skills?
What is ask open ended questions, clarify meanings, paraphrase, silence (wait-time), empathize, focus on person speaking, or push distractions aside?
What are 4 techniques for navigating students?
What is ask clarifying questions, use active listening, put yourself in their shoes, use examples, stay calm, follow up, watch your tone, offer a compromise, or seek your supervisor?
What are the 5 ASU locations that UASP serves?
What is Tempe, Polytechnic, Downtown, West, and, Online?
What percentage of communication is body language according to researcher Albert Mehrabian?
What is 55%?
What were 3 of the 5 aspects that make a Strong Work Team?
What is Clear Performance Goals, Meaningful Purpose, Diversity, Communication, or Trust?
What are 3 ways DAs within UASP can demonstrate Sun Devil Service?
What is Having great customer service, fully understanding the UASP website, and making accurate referrals?