ARF ARF
What is the function of the Network Profile Viewer?
Verifies that features and service subscriptions have been provisioned correctly
What errors in CODA are TS agents able to troubleshoot?
Task Errors
True or False. Power cycling a handset does not improve coverage OR dropped/missed calls due to poor coverage
TRUE
What carriers text messaging can be viewed within the Message Record Tool?
TELUS and Rogers
What is the function of the APN (Access Point Name)?
Sets up a connection between the network and the internet
In the Network Profile viewer, the MME tab requires the entry of the customer's IMSI. What tab can the IMSI be located?
HLR/HSS Tab
In the CODA tool, how long after an order has been in pending requests" status should a ticket be created?"
30 min
According to the Legend tab in the MyWorld tool, what does a red diamond icon represent?
Planned sites
True or False. When sending a text message to another local number the client should use 10 digit dialing to ensure the transactions are sent correctly?
True
What information does the MSS profile in the Network Profile Viewer provide?
A view to a subscriber's active subscription (VLR) status
When resolving task errors in CODA, what is the maximum number of times you can retry the error?
5
What is the purpose of the MyWorld tool?
Helps agents find information about local cell sites and coverage areas
Deduction
-300
Add points
Which tab is used to query the customer's VLR?
vMSS
Deduction
-400
What tool is used to confirm the Geocode when needed for ARS?
MyWorld
True or False. Rogers (including all their sub-brands) inter-carrier text messages are viewed in the Message Record Tool.
TRUE
____________ is the tool used by TS to view and change a customers voice mail profile.
Movius
Within the the Network Profile Viewer, what is the difference between the HLR and HSS?
HLR supports HSPA network services while HSS supports LTE services
Add points
+500
According to the coverage maps in MyWorld, if the area is in RED, how good is the coverage?
Superior
Deduct points from the other team
-500
What tool is used to locate which tower the customer's smart hub is currently connected to?
NPV