Ang
In NWFD-2765,
We are reminded that all SSAs are to use which tool to ensure equal distribution of tickets?
Queue Management Tool
Accdg to NWFD-2759,
What is the name of our new Customer Reference Platform designed to revolutionize how we manage customer advocacy?
Deeto
Accdg to NWFD-2755,
A new feature has been implemented for Bitbucket Cloud (BBC) customers involving a pre-authorization charge when changing credit card details. How much is the charge?
USD 10
Accdg to NWFD-2764,
Previously, only payment retries for credit cards were possible; now, any customer using which payment method can also have their payments retried if they fail?
Paypal
In NWFD-2750,
We are reminded that our paid Bitbucket plans (Standard and Premium) require a minimum of how many users per month?
5 users
Accdg to NWFD-2751,
We are no longer required to manually add the ticket emoji to queries posted on the #product-advocates channel, however, we need to click the ______ button to continue with the form to be filled out with the required details.
Raise a request
Accdg to NWFD-2775,
Which Text Expander snippet are we going to use in response to US tariff concerns?
;UStariff
Accdg to NWFD-2769,
Which team/slack channel do we reach out to after approving the Automation Limit reset?
#css-cloud
Accdg to an update in NWFD-2749,
Originally, the minimum users for Atlassian Government Cloud Confluence and Jira is 501 but has now been reduced to?
201
Accdg to NWFD-2766,
The Net-14 credit limit has now been increased to?
USD 50,000
In NWFD-2753,
We are reminded that MACA Chat does not support which 2 Atlassian products?
OpsGenie and StatusPage
In NWFD-2773,
We were made aware that TWC does not include Atlassian Guard. That being said, purchases of Guard Standard alongside TWC are eligible for a free buffer at what percentage of the TWC license?
10%
In NWFD-2746,
We are reminded that we should not be adding or quoting which product? This product was repackaged and made available to all customers (starting with Premium and Enterprise). The paid version was discontinued back on April 9th.
Rovo
In NWFD-2783,
We are reminded that JPD Premium became available on what date?
April 30, 2025
Accdg to NWFD-2745,
In gathering feedback on what our customers want to see, which dedicated LABEL are we going to use to help us track demo-related tickets more efficiently
demo-feedback
Complete the statement accdg NWFD-2771,
Sales/Account Support Tickets including Teamwork Collection Bundles direct from customers will be owned by _____
Direct Customer Advocate (DCA)
Accdg to NWFD-2784,
We are now moving Monthly customers to what type of billing scheme? This was originally used for Loom billing and will eventually be implemented on other Atlassian products.
Cloud Monthly Maximum Quantity Billing (fka high watermark billing)
Accdg to NWFD-2767,
When creating an Annual quote for Loom, the user tiers available will be: 1, 2, 3, etc. up until we get to the tiered system at?
26-30 users
Accdg to NWFD-2774,
A customer can sign up for an early access waitlist to implement Rovo.
Based on the "Skip The Line" process, how big of a delay are we to expect before the Rovo team can respond?
2-week delay
Accdg to NWFD-2752,
We are currently in the process of implementing system tax changes that will affect Atlassian orders in which 2 cities in Colorado?
Denver and Lakewood
In NWFD-2747,
We were informed that a repository of demo videos was shared with us to help with demo request tickets. Question: Who created the first loom video that was uploaded to the repository, and what was it about?
Loom AI - generate Bug Report for Jira
BOOKMARK this page. :)
In NWFD-2761,
Text Expander snippets were created as a result of the Teamwork Collection and Rovo For All announcements at Team '25. Provide at least 3 of the 4 snippets.
;Rovoapps
;Rovoforall
;twcoverview
;xadvisetwc
Accdg to NWFD-2748,
Re-invoicing should only be used to update or change what 3 items:
Tax ID
Address
Payment method
Accdg to NWFD-2772,
We now have a phone call repository being built so we can learn from other SSA call.
In the mentioned repo, which SSA was given a "Gold star discovery and walkthrough of features" comment?
Shelby Cluff
BOOKMARK this page. :)
In NWFD-2778,
We were informed that the Scaled Sales Recipe for Success page has been updated to include the adjustments with the capacity planning changes.
Quick Math: How many tickets do I have to take for the week if I am on Queue on Monday, QM on Tuesday, Queue on Wednesday, Chat on Thursday, Queue on Friday and I have 4 scheduled phone calls?
34