UWR
What review's do we require a IR (inspection report)?
Vendor reported loss and foreclosure.
What payment plans do we offer
Annual payment plan
3-payment
5-payment
10-payment
Mortgagee pay
What day do we mail out checks for RP?
Monday - Friday
Does Bamboo have an online portal for our named insureds
Yes we do, if they are set up on e-delivery.
How do you change a Risk Address and do you process the change right away
Submit a Additional Review ticket for a TL (Team Lead) to Review and wait for TL approval to process
What do we require for a TIV limit review?
We need the insureds contact information, email address, DOB and phone number.
What fees does Bamboo have?
$70 New Business and Renewal Business
$10 instalments
$25 NSF
$10 Late Fee/ Reinstatement fee
2.78% for card fee
How many days after a check is issued that we can resend out the check?
30 days after a check has been issued
What if the named insured does not have a New Home Inspection Report, can we accept anything else?
We can also accept the appraisal
Can you help me on the E&S program for the review?
We are unable to review any of the E&S program reviews. We are able to make changes on the E&S policies like the admitted products.
Bonus: Email for E&S endo's endocancelupload@incontactemail.com
What would we require for a VRLH review if the loss is for the same address but different named insured?
We would require most likely an inspection report or appraisal.
If the insured can get the LOE for that loss specifically we can take that, photos and receipts from a licensed contractor. (If there was a pay out)
What are 2 additional scheduled personal property coverages that can be added to a policy?
Jewelry, Furs, Cameras, Musical Instruments, Silverware, Golfers Equipment, Fine Arts, Postage Stamps, Rare and Current Coins, Fire Arms
When entering in a check request ticket, what steps should you put for finance to reissue a check?
Please resend out the check the MA on file, verified MA, check has not been cashed
Can we update the 360V to have a pool on the property
Yes, we would need an EM stating that there is a pool on the property and then we would send to our underwriting team to review and make the changes to the 360V
Details for EM: size(sqft), photos, materials of pool
How do agent get discounts applied to the account?
The AG will need to email discounts@bambooinsurance.com with documentation for the discount they requested. All discounts will be pro-rated to the correct date.
What ticket would you use to order a virtual inspection?
Underwriting - Non-Renew/ Additional Unbound Review Ticket
What kind of heating is acceptable in a home?
If the heating source is thermostatically controlled and not listed under unacceptable risks in our guidelines, then it is fine.
Examples of unacceptable heating sources: Dwellings with wood, coal, pellet, or kerosene stoves or space heaters that are the main source of heat, whether or not permanently installed and whether or not thermostatically controlled
Can Return Premiums be sent back to a credit card/debit card or to the routing and account number
No all Return Premiums are sent out via check through regulars mail.
How do we request to update the Roof Year
Need the photos and invoices/ permits
How do we add a second Named Insured to a policy?
Do the Named Insureds share the same last name
Yes - we can add with no documentation
No - We need a copy of the deed/title to complete the change. Or we could take a signed closing document.
What are the time turn around times for underwriting reviews?
VRLH TAT: "This review may take up to 21 business days from the time UW is notified that we have received all needed items. If the review goes over 30 calendar days without being completed, you may contact us so we can check on the status."
All other UWRs TAT: "The average handling time for all other underwriting review is 1-3 Business Days (BDs) and you will receive an email stating whether the review has been accepted or rejected."
Is coverage C in a HO3 an opened or named peril
Named, section 12.1
What is the CC and ACH ticket for
Same day void for payments
Can we waive the 2.78% fee one time?
No this is a 3rd party fee, not a bamboo fee
How can we change a NI name on a policy
We need a copy of the DL, legal docs(marriage cert)